Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) GPS initialization (see GPS INITIALIZATION ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Address cannot be found or system gives poor routing | Verify proper operation and system limitations using the owner's manual |
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| Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION ) |
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| Picture has lines/rolls/other issues or is an odd color | Symptom Troubleshooting (see PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR ) |
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| Display unit buttons or touch screen buttons do not work or respond properly | Symptom Troubleshooting (see DISPLAY UNIT BUTTONS OR TOUCH SCREEN BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Display day/night mode does not work | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK ) |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen "In Line Diag" (see FACTORY DIAGNOSTIC SCREEN "IN LINE DIAG" ) | Software remedy, do not replace the hardware |
| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS ) |
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| Vehicle icon moves by itself or spins when parked | Symptom Troubleshooting (see VEHICLE ICON MOVES BY ITSELF OR SPINS WHEN PARKED ) | |
| Navigation display stays on with ignition switch OFF | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH OFF ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Audio-HVAC subdisplay unit does not work properly | Symptom Troubleshooting (see AUDIO-HVAC SUBDISPLAY UNIT DOES NOT WORK PROPERLY ) |
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| Time is not correct | Reset Time Adjustment in set-up | |
| Navigation does not call using the HFL | Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) |
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| Navigation frequently asks for anti-theft code and needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION ) |
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| Some set-up and information functions of the navigation system are grayed-out and do not work | Client did not select "OK" from Disclaimer screen. |
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| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | See owner's manual for details |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function. | See owner's manual for details |
| Navigation system will not Map Match | Refer to VEHICLE ICON MOVES BY ITSELF OR SPINS WHEN PARKED troubleshooting for Vehicle icon wanders across the map when driving. | GPS antenna/cable is disconnected or damaged |
| The navigation anti-theft code card is lost or missing | Anti-theft feature (see ANTI-THEFT FEATURE ) | |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS . |
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| Navigation screen is darker than normal or takes time to start up when it is cold | See LCD DISPLAY UNIT LIMITATIONS . | |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See SERVICE PRECAUTIONS . |
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| OK cannot be selected at the disclaimer screen and the screen turns black | Refer to DISPLAY UNIT BUTTONS OR TOUCH SCREEN BUTTONS DO NOT WORK OR RESPOND PROPERLY . | |
| A new navigation DVD is needed | See OBTAINING A NAVIGATION DVD . | |
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See VERSION . for details on coverage differences | The wrong colored DVD or version is installed |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | |
| The DVD is scratched or dirty | See DVD HANDING AND CLEANING . | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See PRECAUTION ON CLIENT "SNEAK PREVIEWS" . |
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| A POI cannot be found | See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE | The DVD is scratched or dirty |
| A specific city cannot be found | See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE . | The DVD is scratched or dirty |
| The Honda Globe Screen appears every time the vehicle is started | Symptom Troubleshooting (see THE HONDA GLOBE SCREEN APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom "The wrong DVD was installed and now the system does not function properly" |
| Navigation unit will not eject or accept the navigation DVD | Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) |