Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all CAN related DTCs |
| The Bluetooth icon in the navigation display is grayed-out | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link |
| The Honda approved Bluetooth phone cannot use all its functions | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link |
| The client wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see CLEARING THE HFL SYSTEM ) | See the owner's manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | Also see VOICE CONTROL TIPS . |
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle. | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876. |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting (see HFL MESSAGE CANNOT BE HEARD OR ARE WEAK ) | Excessive interior noise (open windows, vents blowing on microphone, etc.). |
| The Bluetooth icon does not display (the Bluetooth phone is linked) | Symptom Troubleshooting (see THE BLUETOOTH ICON DOES NOT DISPLAY (THE BLUETOOTH PHONE IS LINKED) ) |