How to Check Error History

Map type 

The Error History feature is to record intermittent navigation issues that occur while the client is using the system. Sometimes the client complaint cannot be duplicated. The error history may record the information needed to diagnose the problem. To check the error history:

1. Start the engine.
2. Press and hold the MAP/GUIDE+MENU+CANCEL buttons for 3 seconds, or connect the SCS service connector to the navigation service connector located in the trunk (see FORCED STARTING OF DISPLAY ).
3. When the Select Diagnosis Items menu is displayed, select Detail Information & Setting.
   Fig 1: Screen Display - Self Diagnosis Mode

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4. When the navigation unit has hard codes, the Error History icon appears yellow when the Self Diagnosis mode (System links) screen is displayed. When no hard errors are stored, the icon appears gray. To view the errors with their DTC codes, select the error history icon.

   USA models 

   Fig 2: Screen Display - USA Models

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   Hawaii models 

   Fig 3: Screen Display - Hawaii Models

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   Canada models 

   Fig 4: Screen Display - Canada Models

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5. Select Hard Error.
   NOTE: Soft errors are for factory use only.
   Fig 5: Screen Display - Hard Error

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   Hardware Error History 

6. The Hard Error screen displays the following information for each error:
   • The DTC trouble code for the error
   • A brief description of the DCT code
   • The date and time when the error occurred.
   NOTE:

   • To see additional errors, use the interface dial to select UP or DOWN.
   • Select Clear to delete the error history. The Save feature is for factory use only.
7. Use the DTC Symptom Troubleshooting table to troubleshoot the error.
   Fig 6: Screen Display - Hard Error

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8. Clear the DTCs.
9. Select Return to exit the error history.

   Software Error (Soft Error) History 

   Software errors are not available. They are for factory use only.