FixVault

Symptom Troubleshooting Index

SYMPTOM TROUBLESHOOTING INDEX

Symptom Diagnostic procedure Also check for
Poor AM or FM radio reception or interference Symptom Troubleshooting (see SYMPTOM TROUBLESHOOTING )
  • AM/FM antenna lead and/or sublead short or open in the wire
  • Antenna module unit
  • Aftermarket window tinting
Audio unit power switch will not turn on (No information display and no sound) Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) )  
Audio unit power switch will not turn off Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF )  
No sound is heard from the speaker(s) (display is normal) Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) )  
Audio system sound is weak or distorted (display is normal) Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) )  
Auxiliary input sound is low or cannot be heard Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) )  
Radio preset memory is lost Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST )  
Volume does not change Symptom Troubleshooting (see VOLUME DOES NOT CHANGE )  
Radio tuner does not change stations Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS )  
Audio unit button illumination does not work Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS )  
Audio remote switch does not work properly Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY )  
Audio disc does not load Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD ) Damaged disc
Audio disc does not eject Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT )
  • Damaged disc
  • Disc with a label
Audio disc changer does not load all six discs Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT ) Tire pressure (over-inflated), disc smudged, dirty, or scratched
Audio disc changer does not move between discs Symptom Troubleshooting (see AUDIO DISC CHANGER DOES NOT MOVE BETWEEN DISCS ) Foreign objects such coins or paper labels inserted into the audio disc changer/player
Audio disc does not play Symptom Troubleshooting (see AUDIO DISC CHANGER DOES NOT MOVE BETWEEN DISCS ) Foreign objects such coins or paper labels inserted into the audio disc changer/player
Audio disc skips Symptom Troubleshooting (see AUDIO DISC SKIPS ) Tire pressure (over-inflated), disc smudged, dirty, or scratched
Booming sound while driving with audio unit on or off Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF )  
USB device does not function Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION ) Compatibility of the USB device (see Owner's manual)
USB input sound is low or cannot be heard Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD )  
Error code: XM NO SIGNAL is displayed Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED )  
Error code: XM ANTENNA is displayed Symptom Troubleshooting (see ERROR CODE: XM ANTENNA IS DISPLAYED )  
XM radio display is blank and no station information is displayed (with AcuraLink) Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITH ACURALINK) )  
XM radio display is blank and no station information is displayed (without AcuraLink) Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITHOUT ACURALINK) )  
XM radio preset memory is lost (with AcuraLink) Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITH ACURALINK) )  
XM radio preset memory is lost (without AcuraLink) Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITHOUT ACURALINK) )  
Poor or no sound with XM radio (Audio unit does display XM channels) Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) )  
No sound when Bluetooth audio is used HFL Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED )
  • Bluetooth phone
  • GA-NET line open/short
  • HandsFreeLink control unit
  • Audio unit-navigation unit
Bluetooth audio does not work HFL Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK )
  • Bluetooth phone
  • GA-NET line open/short
  • HandsFreeLink control unit
Bluetooth cell phone cannot be paired HFL Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED )
  • Bluetooth phone
  • HandsFreeLink control unit
  • Audio unit-navigation unit
The communication with cell phone is interrupted or changes HFL Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED )
  • Electric wave interference
  • HandsFreeLink control unit
  • Audio unit
  • Bluetooth phone
  • Harness/connector
Pairing instructions are not displayed on the screen HFL Symptom Troubleshooting (see PAIRING INSTRUCTIONS ARE NOT DISPLAYED ON THE SCREEN )
  • Navigation display unit
  • Bluetooth phone
  • HandsFreeLink control unit
  • The Bluetooth phone may not be compatible (Some Bluetooth phones do not support a part of the guide.)
Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work HFL Symptom Troubleshooting (see BLUETOOTH CELL PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK ) Bluetooth phone (Some Bluetooth phones do not support the function.) (For further information, please contact the phone company.)