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Symptom Troubleshooting Index

NOTE: Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL support desk at 888-528-7876 for help before replacing any HFL components.
SYMPTOM TROUBLESHOOTING INDEX

Symptom Diagnostic procedure Also check for
The HFL digits do not go away from the MID display after pressing the HFL BACK button Symptom Troubleshooting (see THE HFL DIGITS DO NOT GO AWAY FROM THE MID DISPLAY AFTER PRESSING THE HFL BACK BUTTON  ) Check and repair all CAN related DTCs.
The phone icon in the navigation route to screen is grayed-out
  • There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle
  • If the problem dose not go away, see Navigation does not call using the HFL troubleshooting (see HFL SYSTEM TROUBLESHOOTING  )
 The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.com, or call the HFL support desk at 888-528-7876 for further assistance.
The Acura approved Bluetooth phone is having problems pairing to the vehicle HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) to see HFL SYSTEM TROUBLESHOOTING  The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876 for further assistance.
The Acura approved Bluetooth phone cannot use all its functions HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) to see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING  ) The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876 for further assistance.
The Acura approved Bluetooth phone does not place or receive calls using the HFL system HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) to see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING  ) The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876 for further assistance.
The client wants the HFL system reset (all phones and address information cleared from the HFL system) Clearing the HFL system (see SELF-DIAGNOSTIC FUNCTION  ) See the Owner's Manual for additional information.
The HFL system is locked and the pass code has been lost or forgotten Symptom Troubleshooting (see THE HFL DIGITS DO NOT GO AWAY FROM THE MID DISPLAY AFTER PRESSING THE HFL BACK BUTTON  )  
The HFL system does not recognize all voice prompts HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) to see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING  ) Also see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION  .
The HFL system speaks in French or Spanish See the HFL section in the Owner's Manual for Changing Language  
The address book does not transfer from Acura approved Bluetooth phone to HFL system There is no HFL-compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL-compatible phone to the vehicle The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876 for further assistance.
The HFL messages cannot be heard or are weak Symptom troubleshooting (see THE HFL MESSAGE CANNOT BE HEARD OR ARE WEAK  )  
No sound when Bluetooth audio is used Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED  )
  • Bluetooth phone or audio device
  • GA-NET line open/short
  • HandsFreeLink control unit
  • Audio unit
Bluetooth audio does not work Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK  )
  • Bluetooth phone or audio device
  • GA-NET line open/short
  • HandsFreeLink control unit
Bluetooth cell phone cannot be paired Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED  )
  • Bluetooth phone or audio device
  • HandsFreeLink control unit
  • Audio unit
The communication with cell phone is interrupted or changes Symptom Troubleshooting (see THE COMMUNICATION WITH CELL PHONE IS INTERRUPTED OR CHANGES  )
  • Electric wave interference
  • HandsFreeLink control unit
  • Audio unit
  • Bluetooth phone or audio device
  • Harness/connector
Pairing instructions are not displayed on the screen Symptom Troubleshooting (see PAIRING INSTRUCTIONS ARE NOT DISPLAYED ON THE SCREEN  )
  • Navigation display unit
  • Bluetooth phone or audio device
  • HandsFreeLink control unit
  • The Bluetooth phone or audio device may not be compatible (Some mobile phones do not support a part of the guide.)
Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work Symptom Troubleshooting (see BLUETOOTH CELL PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK  ) Bluetooth phone (For further information, please contact to the cell phone carrier or the cell phone manufacturer.)
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