Symptom Troubleshooting Index
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL call center at 888-528-7876 for help before replacing any HFL components.
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test . | Without navigation, check and repair all CAN related DTCs |
| The MID displays and HFL message do not go away after pressing the HFL BACK button (without navigation) | Symptom Troubleshooting . | Check and repair all CAN related DTCs |
| The Bluetooth icon in the audio-navigation switch panel display or the audio-HVAC display is not displayed (with navigation) | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle |
|
| The Acura approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function or see HFL System Troubleshooting . | The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance |
| The Acura approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function or see HFL System Troubleshooting . | The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance |
| The Acura approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function or see HFL System Troubleshooting . | The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance |
| The client wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL System . | See the Owner's Manual for additional information |
| The HFL system is locked and the pass code has been lost or forgotten (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | |
| The HFL system does not recognize all voice commands (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Also see Voice Control Tips . |
| The HFL system speaks in French or Spanish (without navigation) | See the HFL section in the Owner's Manual for Changing Language | |
| The address book does not transfer from a Bluetooth phone to the navigation system (with navigation) | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to www.acura.com/handsfreelink, or call the HFL call center at 888-528-7876 |
| The HFL messages cannot be heard or are weak (with navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | |
| The HFL messages cannot be heard or are weak (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | |
| No sound when Bluetooth audio is used (with navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone compatibility (see Owner's Manual) |
| No sound when Bluetooth audio is used (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone compatibility (see Owner's Manual) |
| Bluetooth audio does not work (with navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone compatibility (see Owner's Manual) |
| Bluetooth audio does not work (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone compatibility (see Owner's Manual) |
| Bluetooth cell phone cannot be paired (with navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone compatibility (see Owner's Manual) |
| Bluetooth cell phone cannot be paired (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone compatibility (see Owner's Manual) |
| The communication with cell phone is interrupted or changes | Symptom Troubleshooting (see Symptom Troubleshooting Index ). |
|
| Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work (with navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone (For further information, please contact to the cell phone carrier or the cell phone manufacturer.) |
| Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work (without navigation) | Symptom Troubleshooting (see Symptom Troubleshooting Index ). | Bluetooth phone (For further information, please contact to the cell phone carrier or the cell phone manufacturer.) |