FixVault

Telephone/Telematic Control Module -J526-, replacing and reconfiguring: Reconfiguration

NOTE:
  • Normal connection time is 10-15 seconds. However, depending on local cellular/GPS conditions, making a connection could take up to three minutes. Be patient.
  • If the message: "unable to contact OnStar" is heard, try relocating vehicle to a more elevated or open area and repeat connection attempts. Depending on the local cellular/GPS traffic conditions, several connection attempts may be necessary (and are normal).
  • If the message: "OnStar request ended" is heard, the cellular connection was interrupted before the connection was completed. Wait for a short period of time before repeating connection attempt.
  • If you are still unable to connect, call OnStar® Customer Care at 1-888-390-4050. The advisor will verifiy the customer's OnStar® account is active.