Unable To Call Out Using BLUETOOTH Intermittently (PIT5455A)

Publication date: 2017-04-04
Reference number: PIT5455A
Supersedes refnos: PIT5455

UNABLE TO CALL OUT USING BLUETOOTH INTERMITTENTLY

TECHNICAL SERVICE BULLETIN

Reference Number(s): PIT5455A, Date of Issue: Apr 4, 2017

Affected Model(s):

2013-2017 Buick Enclave 2013-2017 Chevrolet Traverse 2014-2017 Chevrolet Captiva 2013-2016 GMC Acadia Equipped with Radio RPO UG4, UGU, UGY, UGX, UHW, UHV, UI4, UI6, UI7, or UI8

CONDITION/CONCERN

The customer may comment that they are unable to use voice recognition to call out when trying to call contacts from their phone address book and the system may respond with random numbers or commands.

This concern may be caused by the phonebook download from the device still being in progress.

The radio does not store the customer's phonebook, so it needs to download the phonebook and text messages (if equipped) every time a bluetooth connection is made.

Depending on the size of the customer's phonebook and previous text messages (if equipped), this may take several minutes.

The radio may not be able to successfully access the requested contact while the entire list is being downloaded which causes the radio to respond with random numbers.

RECOMMENDATION/INSTRUCTIONS

Do not replace any parts for this concern as the phonebook download can take several minutes depending on the size of the contact list.

Please advise the customer to clear out unnecessary text messages and advise that contacts may not be accessible through voice recognition while the phone book is being downloaded.

CUSTOMER INFORMATION

Please communicate to the customer this condition is a normal operating characteristic of their vehicle. It will not impact the designed performance or reliability of the vehicle. Please share this information with the customer, including a copy of this message.