Symptom Charts: Notes

WARNING: This page is about a different car, the 2014 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM CHART

Condition	Possible Sources	Actions
A module does not respond to the diagnostic scan tool	Fuse Wiring, terminals, or connectors Module	Refer to: COMMUNICATIONS NETWORK . See SYMPTOM CHART(S) .
The RH lower steering wheel switches are inoperative or do not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST Y
The RH upper steering wheel switches are inoperative or do not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST Z
The CD player is inoperative or does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD . If the system does not operate correctly, INSTALL a new ACM . Refer to: AUDIO FRONT CONTROL MODULE (ACM) .
The speed compensated volume does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST D
The compass is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AD
The audio system does not operate correctly from the FCIM	Refer to the PINPOINT TEST.	GO to PINPOINT TEST AA
The FCIM illumination is inoperative or does not dim	Illumination system concern FCIM	Refer to: INSTRUMENT PANEL CLUSTER (IPC) AND PANEL ILLUMINATION . See SYMPTOM CHART: INSTRUMENT CLUSTER AND PANEL ILLUMINATION .
The FDIM touchscreen is inoperative or does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AB
The FDIM displays "Navigation SD Card Fault"	Refer to the PINPOINT TEST	GO to PINPOINT TEST AC
The clock does not operate correctly	Refer to the PINPOINT TEST	GO to PINPOINT TEST AE