Symptom Chart

SYMPTOM CHART

Condition	Possible Sources	Action
DSM does not respond to the scan tool	Fuse(s) Wiring, terminals or connectors Driver Seat Module (DSM)	REFER to MODULE COMMUNICATIONS NETWORK .
The power seat is inoperative - driver, with power recliner	Fuse Wiring, terminals or connectors Seat control switch	GO to PINPOINT TEST A .
The power seat is inoperative - driver, without power recliner	Fuse Wiring, terminals or connectors Seat control switch	GO to PINPOINT TEST B .
The power seat is inoperative - passenger, without power recliner	Fuse Wiring, terminals or connectors Seat control switch	GO to PINPOINT TEST C .
The power seat is inoperative - passenger, with power recliner	Fuse Wiring, terminals or connectors Seat control switch	GO to PINPOINT TEST G .
The power seat moves but is noisy (squeals) when moving the seat horizontally	Front seat motor cable	INSTALL a new front seat motor cable. REFER to FRONT SEAT MOTOR CABLE .
The power seat does not move horizontally/vertically/recline - driver, with power recliner	Wiring, terminals or connectors Seat control switch Horizontal seat track motor Power seat track assembly Power recliner mechanism	GO to PINPOINT TEST D .
The power seat does not move horizontally/vertically - driver, without power recliner	Wiring, terminals or connectors Seat control switch Horizontal seat track motor Power seat track assembly	GO to PINPOINT TEST E .
The power seat does not move horizontally/vertically - passenger, without power recline	Wiring, terminals or connectors Seat control switch Horizontal seat track motor Power seat track assembly	GO to PINPOINT TEST F .
The power seat does not move horizontally/vertically/recline - passenger, with power recline	Wiring, terminals or connectors Seat control switch Horizontal seat track motor Power seat track assembly	GO to PINPOINT TEST H .
The power lumbar is inoperative - driver	Wiring, terminals or connectors Seat control switch Power lumbar motor assembly	GO to PINPOINT TEST AE .
The power lumbar is inoperative - passenger	Wiring, terminals or connectors Seat control switch Power lumbar motor assembly	GO to PINPOINT TEST I .
The memory seat is inoperative/does not operate correctly - does not operate horizontally/vertically/recline	Fuse Wiring, terminals or connectors Seat control switch Horizontal seat track motor Memory seat track assembly Power recliner motor DSM	GO to PINPOINT TEST J .
The memory seat does not operate correctly - the seat moves in one-second intervals	Wiring, terminals or connectors Horizontal seat track motor Memory seat track assembly DSM	CHECK for Driver Seat Module (DSM) DTCs. REFER to the DTC CHART .
The memory seat does not operate correctly - does not operate using the memory SET switch	Wiring, terminals or connectors Memory SET switch Horizontal seat track motor Memory seat track assembly Seat recliner motor Medium Speed Controller Area Network (MS-CAN) communication fault DDM DSM	GO to PINPOINT TEST K .
The memory seat does not operate correctly - does not operate using the Remote Keyless Entry (RKE) transmitter	RKE transmitter is not correctly associated to a memory position Wiring, terminals or connectors RKE transmitter DSM Body Control Module (BCM)	VERIFY the Remote Keyless Entry (RKE) transmitter is operating correctly and is associated to a memory position. REFER to Owner's Literature, Handles, Locks, Latches and Entry Systems or Handles, Locks, Latches and Entry Systems or for information on associating a RKE transmitter. RUN the DSM self-test. REFER to the DRIVER SEAT MODULE (DSM) DTC CHART to diagnose any DTCs retrieved.
Easy exit/easy entry is inoperative/does not operate correctly	Easy entry/exit feature is not enabled Wiring, terminals or connectors Missing status information (Controller Area Network (CAN) communication bus messages): key-in-ignition status gear selector position Key in ignition switch Start/stop switch (if equipped) DSM	GO to PINPOINT TEST L .
The heated seat is inoperative/does not operate correctly - driver	Fuse Wiring, terminals or connectors FDIM APIM FCIM Heater mat HVAC module	GO to PINPOINT TEST N .
The heated seat is inoperative/does not operate correctly - front passenger	Fuse Wiring, terminals or connectors FDIM APIM FCIM Heater mat HVAC module	GO to PINPOINT TEST O .
All climate controlled seats are inoperative	Fuse Wiring, terminals or connectors I-CAN communication fault HS-CAN communication fault MS-CAN communication fault Dual Climate Controlled Seat Module (DCSM) APIM FCIM FDIM	VERIFY BJB fuse 28 (30A) is OK. If OK, CARRY OUT the network test using a scan tool and VERIFY network communication of the FCIM and Dual Climate Controlled Seat Module (DCSM). REFER to MODULE COMMUNICATIONS NETWORK to diagnose a module communication or network concern. If OK, CARRY OUT the Dual Climate Controlled Seat Module (DCSM) self-test and RETRIEVE any DTCs. If any DTC is present, REFER to the DUAL CLIMATE CONTROLLED SEAT MODULE (DCSM) DTC CHART . VERIFY the touchscreen operation. If the touchscreen does not operate correctly, REFER to INFORMATION AND ENTERTAINMENT SYSTEMS - 8-INCH (203MM) TOUCHSCREEN, 7 SPEAKERS or INFORMATION AND ENTERTAINMENT SYSTEMS - SONY SOUND 8-INCH (203MM) TOUCHSCREEN, 12 SPEAKERS to diagnose the touchscreen. If OK, INSTALL a new Dual Climate Controlled Seat Module (DCSM). REFER to DUAL CLIMATE CONTROLLED SEAT MODULE (DCSM) in this acticle.
A single climate controlled seat is inoperative	Wiring, terminals or connectors Touchscreen DCSM	NOTE: If a fault occurs setting a DTC specific to only one climate controlled seat, the DCSM will disable only the affected seat outputs and allow the other seat to remain operational. CHECK for DTCs specific to the affected climate controlled seat and, if a DTC is present, REFER to the DUAL CLIMATE CONTROLLED SEAT MODULE (DCSM) DTC CHART . GO to PINPOINT TEST BN .
A single climate controlled seat does not operate correctly - exhibits poor airflow or performance	Excessive sunload or extreme cabin temperatures Incorrectly installed TED or manifold Airflow blockage Disconnected air duct	CARRY OUT the DCSM self-test and retrieve any DTCs. If any DTC is present, REFER to the DCSM DTC CHART . If no DTC is present, CHECK the affected seat cushion or backrest for correct installation of the climate controlled seat components (TED , manifold air duct and foam pad) and REPAIR as needed. If OK, CHECK for air flow restrictions (TED inlets and outlets, TED -to-manifold connections, filters and ducts) and REPAIR as needed. RETEST the system for normal operation.
The power seat is inoperative/does not operate correctly - second row, power-fold	Fuse(s) Wiring, terminals or connectors Power-fold switch Power-fold seat actuator Seat recliner Seat track Gas assist strut	GO to PINPOINT TEST R .
The power seat is inoperative - second row, power-fold seat does not latch to the floor	Fuse Wiring, terminals or connectors Latch(es) Release cable(s) Latch release pull strap Power-fold seat actuator BCM	GO to PINPOINT TEST S .
The heated seats are inoperative - rear	Fuse(s) Wiring, terminals or connectors Heated seat module	GO to PINPOINT TEST T .
The heated seat is inoperative/does not operate correctly - left rear	Fuse(s) Wiring, terminals or connectors Heater mat Auxiliary climate control assembly Rear heated seat module	GO to PINPOINT TEST U .
The heated seat is inoperative/does not operate correctly - right rear	Fuse(s) Wiring, terminals or connectors Heater mat Auxiliary climate control assembly Rear heated seat module	GO to PINPOINT TEST V .
The heated seat does not operate correctly - left rear seat does heat but the heated seat indicator does not illuminate when pressed	Wiring, terminals or connectors Auxiliary climate control assembly Rear heated seat module	GO to PINPOINT TEST W .
The heated seat does not operate correctly - right rear seat does heat but the heated seat indicator does not illuminate when pressed	Wiring, terminals or connectors Auxiliary climate control assembly Rear heated seat module	GO to PINPOINT TEST X .
The heated seat does not operate correctly - left rear seat does heat but the heated seat indicator is on all the time	Wiring, terminals or connectors Rear heated seat module	GO to PINPOINT TEST Y .
The heated seat does not operate correctly - right rear seat does heat but the heated seat indicator is on all the time	Wiring, terminals or connectors Rear heated seat module	GO to PINPOINT TEST Z .
The seat backrest will not fold upright - second row, 60 percent	Safety belt web stop missing Inboard recliner Outboard recliner	GO to PINPOINT TEST AA .
The seat backrest will not fold down - second row, 60 percent	Recliner cable disconnected or damaged Outboard recliner Inboard recliner	GO to PINPOINT TEST AB .
The seat backrest will not fold down/fold upright - second row, 40 percent (RH or LH)	Recliner cable disconnected or damaged Recliner	GO to PINPOINT TEST AC .
The power seat is inoperative/does not operate correctly - third row power seat	Fuse(s) Wiring, terminals or connectors Third row power seat relay Seat control switch Power-stow seat motor Power-fold seat motor Latch Power-Fold Seat Module (PFSM) BCM	GO to PINPOINT TEST AF .
The third row power seat operates in one-second intervals	Wiring, terminals or connectors Power-stow seat motor Power-fold seat motor Sensor (integral to the motor) PFSM	GO to PINPOINT TEST AF .
The third row power seat head restraint does not release and fold down correctly when the seat is moved	Head restraint assembly Seat backrest cover or backrest foam pad incorrectly installed	CHECK for a bind between the head restraint and backrest cover. If binding is present, CORRECTLY INSTALL the backrest cover and foam pad. REFER to SEAT BACKREST COVER - THIRD ROW, POWER in this acticle. If binding is not present, INSTALL a new head restraint assembly. REFER to SEAT BACKREST - THIRD ROW, POWER in this acticle. TEST the system for normal operation.