Global Customer Symptom Code (GCSC) Chart

Symptom	Action
Driver Aid and Information > SYNC > Software Updates > Command Not Recognized	GO to Pinpoint Test C
Driver Aid and Information > SYNC > Software Updates > Inoperative	GO to Pinpoint Test A
Driver Aid and Information > SYNC > Software Updates > Inoperative	GO to Pinpoint Test B
Driver Aid and Information > SYNC > Software Updates > Inoperative	GO to Pinpoint Test C
Driver Aid and Information > SYNC > Software Updates > Unable to Connect	GO to Pinpoint Test A
Driver Aid and Information > SYNC > Software Updates > Unable to Connect	GO to Pinpoint Test B