Checking Cell Phone Compatibility

The most important step in troubleshooting HFL issues is to identify the client's phone model, the software version, and the carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the HFL system.

Here is the best method to confirm if the phone is compatible

1. Log onto www.acura.com/handsfreelink.
2. Select Find a Phone.
   Fig 1: Identifying Cell Phone Compatibility

   Courtesy of AMERICAN HONDA MOTOR CO., INC.
3. Choose the vehicle model you are working on, then select CONTINUE.
Fig 2: Identifying Cell Phone Compatibility
Courtesy of AMERICAN HONDA MOTOR CO., INC.
4. Choose the vehicle model year, then select CONTINUE
   Fig 3: Identifying Cell Phone Compatibility

   Courtesy of AMERICAN HONDA MOTOR CO., INC.
5. Choose the vehicle trim level, then select CONTINUE.
   Fig 4: Identifying Cell Phone Compatibility

   Courtesy of AMERICAN HONDA MOTOR CO., INC.
6. Choose to search by wireless carrier or cell phone manufacturer, then select CONTINUE.
   Fig 5: Identifying Cell Phone Compatibility

   Courtesy of AMERICAN HONDA MOTOR CO., INC.
7. A list of all current model phones that have been tested with Acura HFL system appears. If the phone you are using is not in this list, look under the Currently Testing list and the Archived Phones list.
   NOTE: If the clients' phone isn't on the web site, consider it to be incompatible.

   Fig 6: Identifying Cell Phone Compatibility

   Courtesy of AMERICAN HONDA MOTOR CO., INC.
8. Click on the phone model the client is using to view the HandsFreeLink supported features.
   Fig 7: Identifying HandsFreeLink Supported Features

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   NOTE:

   • These approved, archived, and currently testing phone model lists are constantly changing, so make sure you view them frequently.
   • Phones are added as they are approved.
   • Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. There phones can be added back to the approved list if the phone manufacturer corrects the bug.
   • If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone.
   • The Acura web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the client's complaint. If you cannot access the Acura web site, call the HFL call center at (888) 528-7876 for further assistance. The call center is open Monday thru Friday from 6:00 a.m. to 6:00 p.m. CST; Saturday from 7:00 a.m. to 6:00 p.m. CST; and Sunday from 8:00 a.m. to 6:00 p.m. CST.