Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Navigation display buttons do not work or respond properly | Symptom Troubleshooting (see NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice guidance cannot be heard, is broken up, or there is too much static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD IS BROKEN UP, OR THERE IS TOO MUCH STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION ) |
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| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| System always comes up in in-line diagnostic mode | Symptom Troubleshooting (see SYSTEM ALWAYS COMES UP IN IN-LINE DIAGNOSTIC MODE ) | Software remedy, do not replace hardware |
| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Display day/night mode does not work | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Vehicle icon moves by itself or spins when parked | Symptom Troubleshooting (see VEHICLE ICON MOVES BY ITSELF OR SPINS WHEN PARKED ) | Navigation unit |
| Navigation display stays on with ignition switch OFF | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH OFF ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Navigation frequently asks for anti-theft code and needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION ) |
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| CDs cannot be inserted and/or ejected |
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| Display can be opened and/or closed even when a CD is being inserted or ejected | Symptom Troubleshooting (see DISPLAY CAN BE OPENED AND/OR CLOSED EVEN WHEN A CD IS BEING INSERTED OR EJECTED ) |
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| OPEN/CLOSE function of the display does not work | Symptom Troubleshooting (see OPEN/CLOSE FUNCTION OF THE DISPLAY DOES NOT WORK ) |
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| Navigation display will not close | Symptom Troubleshooting (see NAVIGATION DISPLAY WILL NOT CLOSE ) |
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| Navigation display does not open or opens partway | Symptom Troubleshooting (see NAVIGATION DISPLAY DOES NOT OPEN OR OPENS PART WAY ) |
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| The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle started | System diagnostic mode, version mode (see VERSION ) |
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| Address cannot be found or system gives poor routing |
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| Some set-up and information functions of the navigation system are grayed-out and do not work | Client did not select "OK" from Disclaimer screen | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted them. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | See Owner's Manual for more details |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function | |
| Time is not correct | Reset Time Adjustment in setup | The wrong colored DVD or version is installed |
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the VERSION DIAGNOSTIC SCREEN for details on coverage differences | The wrong colored DVD or version is installed |
| The DVD is scratched or dirty | See "DVD HANDLING AND CLEANING " | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See "PRECAUTION CLIENT SNEAK PREVIEWS " |
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| A POI cannot be found | See "HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE " | The DVD is scratched or dirty |
| A specific city cannot be found | See "HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE " | The DVD is scratched or dirty |
| An In Line Diagnosis screen appears every time vehicle is started | See factory diagnostic screen "IN LINE DIAG " |