Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test | Check and repair all CAN related DTCs. |
| The phone icon in the navigation route to screen is grayed-out |
|
The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com or call the HFL support desk at 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | (see HFL System Troubleshooting ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com or call the HFL support desk at 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone cannot use all its functions | (see HFL System Troubleshooting ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com or call the HFL support desk at 888-528-7876 for further assistance. |
| The Bluetooth phone does not place or receive calls using the HFL system | (see HFL System Troubleshooting ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com or call the HFL support desk at 888-528-7876 for further assistance. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | (see Clearing the HFL system ) | See the Owner's Manual for Additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | (see Symptom Troubleshooting ) | |
| The HFL system does not recognize all voice prompts | (see HFL System Troubleshooting ) | Also see Voice control tips ). |
| The HFL system speaks in French | See the HFL section in the Owner's Manual for Changing Language. | |
| The address book does not transfer from Bluetooth phone to HFL system | There is no HFL-compatible phone that supports this feature paired to the vehicle. Pair an approved HFL-compatible phone that supports this feature to the vehicle. | The phone must be on the list of approved Bluetooth phones that supports this feature and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com or call the HFL support desk at 888-528-7876 for further assistance. |
| The HFL messages cannot be heard or are weak | (see Symptom troubleshooting ) | Excessive interior noise (open windows, vents blowing on microphone, etc.). |