Audio disc skips

WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Check the vehicle battery condition first (see BATTERY TEST ).
Check the connectors for poor connections or loose terminals.
Disc labels should not be used in the audio-navigation unit or audio unit. They may jam and damage the player mechanism.

Confirm the vehicles tires are properly inflated.
Check the customer's disc for scratches and fingerprints.
NOTE: The following test should be done with the audio-navigation unit or audio unit bass and treble set to the customer's listening settings. When comparing to known-good vehicles, do the comparison on the same model and trim level.
Test-drive the vehicle to identify when the customer's disc skips. The audio diagnostic CD (T/N 07AAZ-SDBA100) can be used if the customer's CD is not available; use tracks 10-12.
Does the disc skip?

YES -Go to step 4.

NO -Operation is normal.
Compare the customer's disc that skips to a known-good vehicle under the same conditions.
Does the disc skip in the known-good vehicle under the same conditions?

YES -The disc player operation is normal, the problem is with the customer's disc.

NO -Go to step 5.
Insert the diagnostic skip test CD (T/N 07AAZ-SDBA300). Play tracks 2-11, and note on which track number(s) where the disc starts skipping. Do the same test on a known-good vehicle.
Does the disc skip on the same track(s) as the known-good vehicle?

YES -Operation is normal.

NO -Go to step 6.
Insert the diagnostic skip test CD (T/N 07AAZ-SDBA200). Play tracks 7-11 and tracks 13-15 and note on which track number(s) the disc starts skipping. Do the same test on a known-good vehicle.
Does the disc skip on the same track numbers as the known-good vehicle?

YES -Operation is normal.

NO -
- With navigation: Substitute a known-good audio-navigation unit (including the HDD) (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).
- Without navigation: Substitute a known-good audio unit (see AUDIO UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio unit (see AUDIO UNIT REMOVAL/INSTALLATION ).