Symptom Troubleshooting Index
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL support desk at 888-528-7876 for help before any HFL components.
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all CAN related DTCs. |
| The Bluetooth icon in the navigation display is not displayed (with navigation) |
|
The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Bluetooth icon in the display is not displayed (without navigation) |
|
The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system (see CLEARING THE HFL SYSTEM ) | See the owner's manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | Also see Voice control tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ). |
| The HFL system speaks in French | See the HFL section in the owner's manual for Changing Language | |
| The address book does not transfer from the Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 |
| The HFL messages cannot be heard or are weak (with navigation) | Symptom Troubleshooting (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK (WITH NAVIGATION) ) | Excessive interior noise (open windows, vents blowing on microphone, etc.). |
| The HFL messages cannot be heard or are weak (without navigation) | Symptom Troubleshooting (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK (WITHOUT NAVIGATION) ) | Excessive interior noise (open windows, vents blowing on microphone, etc.). |