Audio disc cannot be inserted and/or ejected (with navigation)

NOTE:

Check the vehicle battery condition first (see 12 VOLT BATTERY TEST ).
Check the connectors for poor connections or loose terminals.
Disc labels should not be used in the audio-navigation unit. They may jam and damage the player mechanism.
Make sure the disc is compatible with the system (see the owner's manual for more information).

Try inserting an audio disc.
Does the player accept the audio disc?

YES -Go to step 2.

NO -Substitute a known-good audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).
Press the EJECT button.
Does the player eject the audio disc?

YES -The system is OK at this time.

NO -Substitute a known-good audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).