Audio disc does not load

NOTE:

Check the vehicle battery condition first (see 12 VOLT BATTERY TEST ).
Check the connectors for poor connections or loose terminals.
Disc labels should not be used in the audio-navigation unit or the audio unit. They may jam and damage the player mechanism.
Make sure the disc is compatible with the system (see the owner's manual for more information).

Turn the ignition switch to ON (II).
Turn on the audio-navigation unit, and insert a known-good disc to see if the symptom can be duplicated.
Does the disc load?

YES -Operation is normal. If the disc loads normally, but will not play, go to AUDIO DISC DOES NOT PLAY .

NO -Go to step 3.
Insert another disc.
Does the disc load?

YES -The original disc is faulty.

NO -
- With navigation: Replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).
- Without navigation: Replace the audio unit.
  - Except DX model (see EXCEPT DX MODEL )
  - DX model (see DX MODEL )