Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Poor AM or FM radio reception or interference (with navigation) | Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITH NAVIGATION) ) | Antenna lead/sublead short or open in the wire |
| Poor AM or FM radio reception or interference (without navigation) | Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITHOUT NAVIGATION) ) | Antenna lead/sublead short or open in the wire |
| Audio unit power switch will not turn on (No information display and no sound) (with navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITH NAVIGATION) ) | |
| Audio unit power switch will not turn on (No information display and no sound) (without navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITHOUT NAVIGATION) ) | |
| Audio unit power switch will not turn off (with navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITH NAVIGATION) ) | |
| Audio unit power switch will not turn off (without navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITHOUT NAVIGATION) ) | |
| No sound is heard from the speaker(s) (display is normal) (with navigation) | Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITH NAVIGATION) ) | |
| No sound is heard from the speaker(s) (display is normal) (without navigation) | Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITHOUT NAVIGATION) ) | |
| Auxiliary input sound is low or cannot be heard (with navigation) | Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION) ) | |
| Auxiliary input sound is low or cannot be heard (without navigation) | Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION) ) | |
| Audio system sound is weak or distorted (display is normal) (with navigation) | Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITH NAVIGATION) ) | |
| Audio system sound is weak or distorted (display is normal) (without navigation) | Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITHOUT NAVIGATION) ) | |
| Audio unit does not exit anti-theft mode (with navigation) | Symptom Troubleshooting (see AUDIO UNIT DOES NOT EXIT ANTI-THEFT MODE (WITH NAVIGATION) ) | |
| Audio unit does not exit anti-theft mode (without navigation) | Symptom Troubleshooting (see AUDIO UNIT DOES NOT EXIT ANTI-THEFT MODE (WITHOUT NAVIGATION) ) | |
| Radio preset memory is lost | Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST ) | |
| Volume does not change | Symptom Troubleshooting (see VOLUME DOES NOT CHANGE ) | |
| Volume does not increase with speed (with navigation) | Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED (WITH NAVIGATION) ) | |
| Volume does not increase with speed (without navigation) | Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED (WITHOUT NAVIGATION) ) | |
| Volume is too high or too low when driving at freeway speeds | Symptom Troubleshooting (see VOLUME IS TOO HIGH OR TOO LOW WHEN DRIVING AT FREEWAY SPEEDS ) | |
| Radio tuner does not change stations | Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS ) | |
| Audio system information does not display on the audio display-USB adapter control unit (without navigation, with USB adapter) | Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT (WITHOUT NAVIGATION, WITH USB ADAPTER) ) | Check for and resolve all B-CAN related DTCs before troubleshoot the audio display-USB adapter control unit |
| Audio system information does not display on the audio display unit (without navigation, without USB adapter) | Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY UNIT (WITHOUT NAVIGATION, WITHOUT USB ADAPTER) ) | |
| Rearview camera image does not come on or work properly (without navigation) | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY (WITHOUT NAVIGATION) ) | |
| Audio-navigation switch panel button illumination does not work | Symptom Troubleshooting (see AUDIO-NAVIGATION SWITCH PANEL BUTTON ILLUMINATION DOES NOT WORK ) | |
| Audio switch panel button illumination does not work | Symptom Troubleshooting (see AUDIO SWITCH PANEL BUTTON ILLUMINATION DOES NOT WORK ) | |
| Audio remote switch does not work properly (with navigation) | Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITH NAVIGATION) ) | |
| Audio remote switch does not work properly (without navigation) | Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITHOUT NAVIGATION) ) | |
| Audio disc does not load | Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD ) | |
| Audio disc does not eject | Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT ) | |
| Audio disc does not play | Symptom Troubleshooting (see AUDIO DISC DOES NOT PLAY ) | Foreign objects such coins or paper inserted in the audio disc player |
| Audio disc skips | Symptom Troubleshooting (see AUDIO DISC SKIPS ) | Tire pressure (over-inflated), disc smudged, dirty, or scratched |
| Audio system button does not work (with navigation) | Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITH NAVIGATION) ) | |
| Audio system button does not work (without navigation) | Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITHOUT NAVIGATION) ) | |
| Audio unit disc indicator does not work | Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITHOUT NAVIGATION) ) | |
| Audio disc does not record to the HDD (with navigation) | Refer to HDD REC. DETERRENT in the navigation System Diagnostic Mode (see FUNCTIONAL SETUP ) | See Navigation Manual |
| CD library does not record music (without navigation) | Make sure there is less than 18 CDs stored in the CD library. If the CD library have stored 18 CDs, delete an album, and recheck |
|
| No RDS information available (USA models with navigation) | Refer to No traffic information or poor RDS-TMC reception or interference (see NO TRAFFIC INFORMATION OR POOR RDS-TMC RECEPTION OR INTERFERENCE (USA MODELS) ) | |
| USB device does not function (with navigation) | Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITH NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| USB device does not function (without navigation) | Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITHOUT NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| USB input sound is low or cannot be heard (with navigation) | Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| USB input sound is low or cannot be heard (without navigation) | Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| Booming sound while driving with audio unit on or off (with navigation) | Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (WITH NAVIGATION) ) | |
| Booming sound while driving with audio unit on or off (without navigation) | Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (WITHOUT NAVIGATION) ) | |
| Error code: XM NO SIGNAL is displayed (with navigation) | Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITH NAVIGATION) ) | |
| Error code: XM NO SIGNAL is displayed (without navigation) | Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITHOUT NAVIGATION) ) | |
| Error code: XM ANTENNA or XM LOADING is displayed | Symptom Troubleshooting (see ERROR CODE: XM ANTENNA OR XM LOADING IS DISPLAYED ) | |
| XM radio display is blank and no station information is displayed (with navigation) | Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITH NAVIGATION) ) | Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT |
| XM radio display is blank and no station information is displayed (without navigation) | Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITHOUT NAVIGATION) ) | Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT |
| XM radio preset memory is lost (with navigation) | Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITH NAVIGATION) ) | |
| XM radio preset memory is lost (without navigation) | Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITHOUT NAVIGATION) ) | |
| Poor or no sound with XM radio (Audio unit does display XM channels) (with navigation) | Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITH NAVIGATION) ) | |
| Poor or no sound with XM radio (Audio unit does display XM channels) (without navigation) | Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITHOUT NAVIGATION) ) | |
| No sound when Bluetooth audio is used (with navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) ) |
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| No sound when Bluetooth audio is used (without navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) ) |
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| Bluetooth audio does not work (with navigation) | Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) ) |
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| Bluetooth audio does not work (without navigation) | Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) ) |
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