Symptom Troubleshooting Index
TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| A calculated route always starts from Torrance, CA, regardless of your current location | Loss of map matching. Do the symptom troubleshooting for Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual position. |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen In Line Diag (see SYSTEM DIAGNOSTIC MODE ) | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) |
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| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see SYMPTOM TROUBLESHOOTING ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Navigation display buttons do not work or respond properly | Symptom Troubleshooting (see NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| CDs cannot be inserted and/or ejected from the audio disc changer |
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| Display can be opened and/or closed even when a CD is being inserted or ejected | Symptom Troubleshooting (see DISPLAY CAN BE OPENED AND/OR CLOSED EVEN WHEN A CD IS BEING INSERTED OR EJECTED ) |
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| OPEN/CLOSE function of the display does not work | Symptom Troubleshooting (see DISPLAY CAN BE OPENED AND/OR CLOSED EVEN WHEN A CD IS BEING INSERTED OR EJECTED ) |
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| Navigation display does not close | Symptom Troubleshooting (see NAVIGATION DISPLAY WILL NOT CLOSE ) |
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| Navigation display does not open or opens part way | Symptom Troubleshooting (see NAVIGATION DISPLAY WILL NOT CLOSE ) |
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| The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started | Symptom Troubleshooting (see THE ACURA GLOBE SCREEN (NOT THE HONDA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom the wrong DVD was installed and now the system does not function properly |
| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) | The wrong color navigation DVD or version is installed |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function. | See Navigation Manual |
| Navigation unit will not eject or accept the navigation DVD | Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle on the navigation unit may be new, or the customer deleted the destination without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ). |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the Version Diagnostic Screen (see SOLAR ANGLE ) for details on coverage differences. |
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| Navigation display stays on with ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
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| DVD read error messages | Symptom Troubleshooting (see DVD READ ERROR MESSAGES ) |
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| Various error messages (except DVD read error) | See error message table (see ERROR MESSAGE CHART ) | |
| The navigation anti-theft code card is lost or missing | See anti-theft feature (see ANTI-THEFT FEATURE ) | |
| The vehicle icon lags behind when the vehicle turns | See self-inertial navigation limitations (see SELF-INERTIAL NAVIGATION LIMITATIONS ) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD display unit limitations (see MUTING LOGIC ) | Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See service precautions (see SERVICE PRECAUTIONS ) |
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| A new navigation DVD is needed | See Obtaining a Navigation DVD (see MAP MATCHING ) | |
| The DVD is scratched or dirty | See DVD Handling and Cleaning (see DVD HANDING AND CLEANING ) |
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| The wrong DVD was installed and now the system does not function properly | See Precaution customer Sneak Previews (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| A POI cannot be found | See How to answer customer questions about navigation coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| A specific city cannot be found | See How to answer customer questions about navigation coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| Some set-up and information functions of the navigation system are grayed-out and do not work | Customer did not select OK from Disclaimer screen | |
| Time is not correct | Reset Time Adjustment in set-up (see) |
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| Navigation does not call using the HFL | Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | The wrong colored navigation DVD or version is installed |