Symptom Troubleshooting Index
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and it's configuration. Call the HFL support desk at 888-528-7876 for help before replacing any HFL components.
SYMPTOM TROUBLESHOOTING REFERENCE CHART
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all CAN related DTCs. |
| The audio unit display and HFL digits do not go away after pressing the HFL BACK button | Symptom Troubleshooting (see THE AUDIO UNIT DISPLAY AND HFL DIGITS DO NOT GO AWAY AFTER PRESSING THE HFL BACK BUTTON ) | Check and repair all CAN related DTCs. |
| The Bluetooth icon in the audio unit display is not displayed |
|
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| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see Clearing the HFL System ) | See the owners manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see DTC B1792: HANDSFREELINK CONTROL UNIT INTERNAL ERROR ) | Also see Voice control tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ). |
| The HFL system speaks in French | See the HFL section in the owners manual for Changing Language | |
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle. | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to handsfreelink.honda.com, or call the HFL support desk at 888-528-7876. |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK ) |