| Poor AM or FM radio reception or interference (with navigation) |
Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITH NAVIGATION)
) |
Antenna lead/sublead short or open in the wire |
| Poor AM or FM radio reception or interference (without navigation) |
Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITHOUT NAVIGATION)
) |
Antenna lead/sublead short or open in the wire |
| Audio-Navigation unit power switch will not turn on (No information display and no sound) (with navigation) |
Symptom Troubleshooting (see AUDIO-NAVIGATION UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITH NAVIGATION)
) |
|
| Audio unit power switch will not turn on (No information display and no sound) (without navigation) |
Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITHOUT NAVIGATION)
) |
|
| Audio-Navigation unit power switch will not turn off (with navigation) |
Symptom Troubleshooting (see AUDIO-NAVIGATION UNIT POWER SWITCH WILL NOT TURN OFF (WITH NAVIGATION)
) |
|
| Audio unit power switch will not turn off (without navigation) |
Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITHOUT NAVIGATION)
) |
|
| No sound is heard from the speaker(s) (display is normal) (with navigation and rear entertainment) |
Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITH NAVIGATION AND REAR ENTERTAINMENT)
) |
|
| No sound is heard from the speaker(s) (display is normal) (with navigation, without rear entertainment) |
Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITH NAVIGATION, WITHOUT REAR ENTERTAINMENT)
) |
|
| No sound is heard from the speaker(s) (display is normal) (without navigation) |
Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITHOUT NAVIGATION)
) |
|
| Auxiliary input sound is low or cannot be heard (with navigation) |
Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION)
) |
|
| Auxiliary input sound is low or cannot be heard (without navigation) |
Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION)
) |
|
| Audio system sound is weak or distorted (display is normal) (with navigation) |
Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITH NAVIGATION)
) |
|
| Audio system sound is weak or distorted (display is normal) (without navigation) |
Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITHOUT NAVIGATION)
) |
|
| Radio preset memory is lost |
Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST
) |
|
| Volume does not change |
Symptom Troubleshooting (see VOLUME DOES NOT CHANGE
) |
|
| Volume does not increase with speed (with navigation) |
Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED (WITH NAVIGATION)
) |
|
| Volume does not increase with speed (without navigation) |
Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED (WITHOUT NAVIGATION)
) |
|
| Volume is too high or too low when driving at freeway speeds |
Symptom Troubleshooting (see VOLUME IS TOO HIGH OR TOO LOW WHEN DRIVING AT FREEWAY SPEEDS
) |
|
| Radio tuner does not change stations |
Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS
) |
|
| Audio system information does not display on the audio display-USB adapter control unit |
Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS
) |
Check for and resolve all B-CAN related DTCs before troubleshoot the audio display-USB adapter control unit |
| Audio system information does not display on the audio-HVAC display unit (with climate control) |
Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-HVAC DISPLAY UNIT (WITH CLIMATE CONTROL)
) |
|
| Audio system information does not display on the audio-HVAC display unit (without climate control) |
Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-HVAC DISPLAY UNIT (WITHOUT CLIMATE CONTROL)
) |
|
| Rearview camera image does not come on or work properly (without navigation) |
Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY (WITHOUT NAVIGATION)
) |
|
| Audio switch panel does not work properly |
Symptom Troubleshooting (see AUDIO SWITCH PANEL BUTTON DOS NOT WORK PROPERLY
) |
|
| Audio-Navigation unit button illumination does not work |
Symptom Troubleshooting (see AUDIO-NAVIGATION UNIT BUTTON ILLUMINATION DOES NOT WORK
) |
|
| Audio unit button illumination does not work |
Symptom Troubleshooting (see AUDIO UNIT BUTTON ILLUMINATION DOES NOT WORK
) |
|
| Audio remote switch does not work properly (with navigation) |
Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITH NAVIGATION)
) |
|
| Audio remote switch does not work properly (without navigation) |
Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITHOUT NAVIGATION)
) |
|
| Audio disc does not load |
Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD
) |
|
| Audio disc does not eject |
Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT
) |
|
| Audio disc does not play |
Symptom Troubleshooting (see AUDIO DISC DOES NOT PLAY
) |
Foreign objects such coins or paper inserted in the audio disc player |
| Audio disc skips |
Symptom Troubleshooting (see AUDIO DISC SKIPS
) |
Tire pressure (over-inflated), disc smudged, dirty, or scratched |
| Audio system button does not work (with navigation) |
Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITH NAVIGATION)
) |
|
| Audio system button does not work (without navigation) |
Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITHOUT NAVIGATION)
) |
|
| Audio-Navigation unit disc indicator does not work (with navigation) |
Symptom Troubleshooting (see AUDIO-NAVIGATION UNIT DISC INDICATOR DOES NOT WORK (WITH NAVIGATION)
) |
|
| Audio unit disc indicator does not work (without navigation) |
Symptom Troubleshooting (see AUDIO UNIT DISC INDICATOR DOES NOT WORK (WITHOUT NAVIGATION)
) |
|
| Audio disc does not record to the HDD (with navigation) |
Refer to HDD Rec. Deterrent in the navigation System Diagnostic Mode (see
FUNCTIONAL SETUP
) |
See Navigation Manual |
| CD library does not record music (without navigation) |
Make sure there is less than 18 CDs stored in the CD library. If the CD library have stored 18 CDs, delete an album, and recheck |
- CD or CD-R (uncompress)
- Audio unit
- Over store the album
|
| No RDS information available (USA models with navigation) |
Refer to No traffic information or poor RDS-TMC reception or interference (see
NO TRAFFIC INFORMATION OR POOR RDS-TMC RECEPTION OR INTERFERENCE (USA MODELS)
) |
|
| USB device does not function (with navigation) |
Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITH NAVIGATION)
) |
USB device compatibility (see Owner's Manual) |
| USB device does not function (without navigation) |
Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITHOUT NAVIGATION)
) |
USB device compatibility (see Owner's Manual) |
| USB input sound is low or cannot be heard (with navigation) |
Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION)
) |
USB device compatibility (see Owner's Manual) |
| USB input sound is low or cannot be heard (without navigation) |
Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION)
) |
USB device compatibility (see Owner's Manual) |
| Booming sound while driving with audio unit on or off (with navigation) |
Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (WITH NAVIGATION)
) |
|
| Booming sound while driving with audio unit on or off (without navigation) |
Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (WITHOUT NAVIGATION)
) |
|
| Error code: XM NO SIGNAL is displayed (with navigation) |
Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITH NAVIGATION)
) |
|
| Error code: XM NO SIGNAL is displayed (without navigation) |
Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITHOUT NAVIGATION)
) |
|
| Error code: XM ANTENNA or XM LOADING is displayed |
Symptom Troubleshooting (see ERROR CODE: XM ANTENNA OR XM LOADING IS DISPLAYED
) |
|
| XM radio display is blank and no station information is displayed (with navigation) |
Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITH NAVIGATION)
) |
Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT |
| XM radio display is blank and no station information is displayed (without navigation) |
Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITHOUT NAVIGATION)
) |
Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT |
| XM radio preset memory is lost (with navigation) |
Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITH NAVIGATION)
) |
|
| XM radio preset memory is lost (without navigation) |
Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITHOUT NAVIGATION)
) |
|
| Poor or no sound with XM radio (Audio unit does display XM channels) (with navigation) |
Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITH NAVIGATION)
) |
|
| Poor or no sound with XM radio (Audio unit does display XM channels) (without navigation) |
Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITHOUT NAVIGATION)
) |
|
| No sound when Bluetooth audio is used (with navigation) |
HFL Symptom Troubleshooting (see
NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION)
) |
- Bluetooth phone
- GA AUDIO line open/short
- HandsFreeLink control unit
- Audio-navigation unit
|
| No sound when Bluetooth audio is used (without navigation) |
HFL Symptom Troubleshooting (see
NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION)
) |
- Bluetooth phone
- GA AUDIO line open/short
- HandsFreeLink control unit
- Audio unit
|
| Bluetooth audio does not work (with navigation) |
HFL Symptom Troubleshooting (see
BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION)
) |
- Bluetooth phone
- GA-Net line open/short
- HandsFreeLink control unit
|
| Bluetooth audio does not work (without navigation) |
HFL Symptom Troubleshooting (see
BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION)
) |
- Bluetooth phone
- GA-Net line open/short
- HandsFreeLink control unit
|