General Troubleshooting Information: Introduction

WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2014 Honda Ridgeline, 2013 Honda Ridgeline, 2012 Honda Ridgeline, 2011 Honda Ridgeline, and 2010 Honda Ridgeline. However, it is still accessible from the selected car via links, so may be relevant.

The HFL system works only with Honda approved Bluetooth®-enabled cell phones with a hands-free profile. If you are not sure if a particular cell phone is compatible with the HFL system, Honda has a dedicated call center at (888) 528-7876 and website handsfreelink.honda.com to answer your questions. You can also contact the call center for information about phone software versions and settings.

The HFL system allows you to make and receive hands-free calls. It cannot control the phone's performance (call quality and signal strength). For more information about performance and performance problems, refer to Dropped Calls (see DROPPED CALLS ).

Always call the HFL call center first, not Tech Line because the HFL call center has the latest information about cell phone software versions, settings and other issues.

Most HFL complaints are due to pairing, configuration, or compatibility issues. Contact the Honda call center after verifying the problem, or before replacing the HandsFreeLink control unit.

The call center is open Monday thru Friday from 6:00 a.m. to 6:00 p.m. CST; Saturday from 7:00 a.m. to 6:00 p.m. CST; and Sunday from 8:00 a.m. to 6:00 p.m. CST.