Product Update: 2018 Odyssey Front Control Box OTA Software Update (A20-059)

PRODUCT UPDATE: 2018 ODYSSEY FRONT CONTROL BOX OTA SOFTWARE UPDATE

TECHNICAL SERVICE BULLETIN

AFFECTED VEHICLES

Year	Model	Trim Level	VIN Range
2018	Odyssey	ALL Except LX	Check the iN VIN status for eligibility.

REVISION SUMMARY

Under REPAIR PROCEDURE - USB FLASH DRIVE, a note and image were added under step  10.

BACKGROUND

The Display Audio and rearview camera stay off during a quick ignition cycle.

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Always conduct a VIN status inquiry before selling a vehicle in inventory.

CORRECTIVE ACTION

Update the audio unit software.

WARRANTY CLAIM INFORMATION

Operation Number	Description	Flat Rate Time	Defect Code	Symptom Code	Template ID	Failed Part Number
0105B5	Update the audio unit software. (OTA)	0.3 hr	6HP00	B7Z00	A20059A	39540-THR-A51
0105B6	Update the audio unit software. (USB Flash Drive)	0.3 hr	6HP00	B7Z00	A20059B	39540-THR-A51

Skill Level: Repair Technician

REPAIR PROCEDURE - OVER THE AIR (OTA) UPDATE

1. Make sure the vehicle is located in range of the dealership's Wi-Fi network with the engine running.
2. Park the vehicle outside in a well-ventilated area, or attach an exhaust hose to it.
3. From the Home screen, select Settings, Connections,  then Wi-Fi.  Make sure the vehicle is connected to AHMOTA.  If AHMOTA  is not listed, contact your IT Administrator. See Over the Air (OTA) Resources, located in the Service Bay on the iN.
4. Confirm the current software. Select Settings, System, About,  and confirm the Honda SW Version.
   • If the Honda SW Version reads B.1.3.4 or later, this bulletin is completed.
   • If the Honda SW Version reads less than B.1.3.4, go to step 5.
5. Once you have confirmed the vehicle is connected to AHMOTA, and the Honda SW Version  reads lower than B.1.3.4,  return to the Home screen. From there, select System Updates,  then via Wireless. 
   NOTE:

   • In some instances, you might not see the following screens on the display.
   • If you see Code 6382,  make sure your dealer AHMOTA network is properly set up.
   NOTE:

   • The download will only complete with the ignition turned to ON. If you turn the ignition to OFF before it is complete, or the Wi-Fi connection is lost, the download will resume once you turn the ignition to ON and the Wi-Fi connection is restored within 2 weeks. If it takes longer than 2 weeks, you must start the process again and it will reset to 0% complete.
   • If the download completes, go to step 6.
   • If the download does not complete after several attempts, and you see an error message, call Tech Line.
   • If the download does not complete, and you see the message below, go to REPAIR PROCEDURE - USB FLASH DRIVE .
6. When you see this screen, select Install Now. 
   NOTE:

   • The system will reboot several times during the installation.
   • You may see this screen twice if the vehicle has navigation.
7. Once the installation is complete, you will see this screen. Keep in mind the message Installation of new software complete  will appear for only 5 seconds. 
8. Go to the Home screen select Settings, System, About,  and make sure the Honda SW Version reads B.1.3.4 or later. If it does, this repair is complete.

REPAIR PROCEDURE - USB FLASH DRIVE

1. On the display screen, select Settings, System, About,  and check the Honda SW Version.
   • If the Honda SW version reads B.1.3.4 or later, this bulletin is completed.
   • If the Honda SW version reads lower than B.1.3.4, got to step 2.
2. Log on to the Interactive Network (iN), select Service  > Service Bay  > Over the Air (OTA) Resources,  then OTA Update via USB. 
3. Select Download via model and trim. 
4. Use the drop down menu to select the year and model you are trying to update.
5. Download the correct package.
   NOTE:

   • The package for EXL-NR is the correct one for EXL-RES.
   • If a package is available, select Download. 
   • Select Save As  so it will save to your download folder on your computer.
   • If a package is not currently ready to download, you must request a package. Wait for about 5 to 10 minutes,  and select Search  until the status changes from Request Package  to Download. 
6. Create a folder on the flash drive, and name it rb. 
   NOTE: The flash drive should already be formatted to FAT 32.
7. Copy the downloaded ZIP file that is saved in your download folder to the rb  folder on the flash drive.
   NOTE: Do not unzip or decompress the file; the vehicle only recognizes a zip file. If you unzip or decompress the file, it will cause an error in the vehicle.
8. Once the file is on the flash drive, return to the vehicle. From the Home screen, select System Updates,  then via USB. 
9. Plug the flash drive into the vehicle's USB Data port identified with this symbol.
   NOTE: If the vehicle has an RES, you may see this screen. If you do, select OK and continue.

   You will then see this screen telling you the system is automatically copying and preparing the update files. Keep in mind this may take some time depending on the file sizes.

   NOTE:

   • If the preparation fails to complete, you will see this screen. If you do, try preparing the files again. For support, contact Tech Line.
   • You may also see other messages like Cannot validate the file. Please try preparing the USB files again.  If so, check the USB flash drive or try a different one. Go back to step  6.
10. Once the software has been prepared, select Install Now.  The system will reboot several times during the installation.
    NOTE:

    • The system will reboot several times during the installation.
    • You may see this screen twice if the vehicle has navigation.

    Once the installation is complete, you will see this screen.

    NOTE:

    • If the System Update Complete screen is displayed, you will need to manually report the status of the update. Return to your PC and insert the USB drive into your computer. Go to. Select Report Upload. Navigate to the RB folder on your USB drive and choose the XXXXXREPORT.JSON file.
    • If you encounter a message Unable to Update | Code: 1  after seeing the image above, press OK and cycle the ignition.
11. Make sure the Honda SW Version reads B.1.3.4 or later.

END