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Audio System Error Codes

NOTE: The audio system can display a few error codes when some problems are detected with the audio unit, USB, and the XM radio. This is not a complete list of audio error codes. Refer to symptom troubleshooting.

Audio Unit Error Messages (Display Audio Type) 

Error Message Displayed Possible Cause Solution
The system is unable to start due to excessive heat. The system will start after the system cools. This message appears when the display temperature is too high. Park the vehicle in a cooler place for a while. If the high temperature status is cancelled, the audio unit turns on the display.

USB Error Messages 

Error Message Displayed Possible Cause Solution
A charging error has occurred with the connected USB device. Faulty power supply to USB device. Disconnect the USB device, and turn the vehicle to the OFF (LOCK) mode then the ON mode. Then connect a known-good USB device to the USB port. If the error message appears on the screen, replace the audio unit or the audio-navigation unit .
Device No Response USB device communication error. Connect the applicable USB device (see the Owner's Manual).
Connect Retry The audio unit failed to synchronize with the iPod. Appears when the system does not acknowledge the iPod. Reconnect the iPod.
No Data*1 No music file(s) can be found in a USB device. Check the music files in the USB device.
No Song*2 No music file(s) can be found in a USB device. Check the music files in the USB device.
No Device Connected USB device communication error. Connect the applicable USB device (see the Owner's Manual).
Unplayable File The audio unit cannot read the file (s).
  • Check the files in the USB device. There is a possibility that the files have been damaged
  • The WMA files or the AAC file cannot be read with the (DRM) copy protection rights
Unsupported
  • Unsupported USB device is connected
  • Unsupported file system
  • USB device communication error
 Connect the applicable USB device (see the Owner's Manual).
Hub Unsupported Unsupported USB hub is connected. Connect the applicable USB hub (see the Owner's Manual).

*1: Display audio type

*2: Color audio type

XM Error Messages 

NOTE: Do these checks with the vehicle parked outside with a clear view of the southern horizon.
Error Message Displayed Possible Cause Solution
Channel Not Subscribed Selected XM channel is not subscribed. Check the XM channel subscription status.
Channel Not Available Selected XM channel is not in service. Try another XM channel.
No Signal Loss of signal. Both terrestrial and satellite antennas have lost the signal. Park the vehicle outside with a clear view of the southern horizon.
Antenna Disconnected XM antenna/antenna lead error. Check for hard error code:
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