Navigation System Is Inoperative (ITB04-042)

Publication date: 2004-08-24
Reference number: ITB04-042

NAVIGATION SYSTEM IS INOPERATIVE

TECHNICAL SERVICE BULLETIN

Reference Number(s): ITB04-042, Date of Issue: August 24, 2004

INFINITI:	2003-2004 G35, M45, FX35/45; 2002-2004 Q45; 2004 QX56
CLASSIFICATION:	EL04-029
SECTION:	Electrical System
APPLIED VEHICLE(S):	2003-2004 G35 Coupe (CV35); 2003-2004 G35 Sedan (V35); 2002-2004 Q45 (F50); 2003-2004 M45 (Y34); 2003-2004 FX35/45 (S50); 2004 QX56 (JA60)

The navigation system is inoperative and the display shows "Disc Error", or "DVD-ROM version is not correct,"

NOTE: This incident, if it occurs, may be intermittent.

Replace the navigation control unit.

Order the replacement unit through the Navigation Exchange Program (via Clarion).
When ordering the replacement unit, you need to give Clarion the navigation control unit's part number. All Applied Vehicles except M45 and Q45; the part number will begin with 25915-xxxxx. For M45 and Q45 only; the part number will begin with 28330-xxxxx.
For navigation control unit replacement information, refer to section AV in the appropriate Service Manual

Submit a Primary Failed Part (PP) line claim using the following claims coding:

CLAIMS INFORMATION

Description

PFP

OP Code

SYM

DIA

FRT

RPL Navigation Control Unit and Return to Manufacturer

⁽¹⁾

RN74RA

⁽²⁾

⁽¹⁾	Reference the FAST Parts Catalog and use the applicable Navigation Control Unit Part Number as the PFP.

⁽²⁾	Reference the current Infiniti Warranty Flat Rate Manual and use the indicated FRT.