INFINITI INTOUCH Software Update Procedure (1UH7)

INFINITI INTOUCH SOFTWARE UPDATE PROCEDURE

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

This procedure is used for two purposes:

1. Check the current Infiniti InTouch Software version.
2. If needed, update the Infiniti InTouch software to the newest version.

Software updates may be required for the following reasons:

• Delivery of new features, enhancements, or improvements
• Update replacement components to the newest version

What Is Included In This Software Update: 

• Updates operating system to current production level
• Improves overall system performance
• Addresses or improves specific system issues, including, but not limited to:
  • iPod music does not restart when reconnecting USB cable
  • Cannot access "xL" listed SiriusXM stations
  • "Sandbox has stopped unexpectedly" message
  • Unavailable App icons appear in App Garage
  • Left side scroll/slider function is not available while driving
  • Steering wheel volume control is slow to adjust
• Makes the SiriusXM Travel Link feature available, which includes: Weather information, fuel price information, sports scores, stock ticker, movie listings
  NOTE: As previously announced, Infiniti InTouch Apps will be available later this Fall. This software update configures the InTouch system so that these Apps can properly link to it. Without this update, these Apps will not link to Infiniti InTouch even after the Apps are available.

Software updates are intended to update the operating system to current production, improve system performance, and address any system issues. Infiniti continues to work on system enhancements and improvements.

As with many new advanced technology devices, the Infiniti InTouch system is designed to allow for future software updates, installed by Infiniti dealers, when released by Infiniti. The system was intentionally designed in this manner to allow for the addition of new features and enhancements to the operating system as they become available.

PROCEDURE

The software update required for this procedure is contained on "V50E USB Flash Drive": 

• Each dealer has been mailed one "V50E USB Flash Drive", free of charge. This flash drive should have arrived at your dealer by close of business on October 25, 2013.
• Should you require an additional "V50 USB Flash Drive" due to loss or damage, it can be ordered free of charge by contacting Denso Products Services Americas:

  By phone - 1-888-285-4236

  By email - navihelpdesk@densodrive.com  (make sure to supply your dealer code and shipping address in the email).

Check the system software version to confirm this update is required 

1. Turn the ignition ON (engine running or READY to drive mode).
   • Keep the transmission in Park and the parking brake set.
2. Wait for the lower display screen to fully initialize:
   • If this pop up screen appears (Figure A1), select "Later"  .
3. Access the "System Diagnostic"  screen as follows:
   1. Turn OFF the Audio system by pushing the volume knob.
   2. Make sure "Audio OFF"  is shown on the upper display screen.
   3. Push the "Settings"  icon.
      NOTE: With navigation is shown, without navigation is similar.
   4. Push the right side of the seek button (>>I) 3 times.
   5. Push and hold on the screen in the area below the right arrow icon (>) until the screen changes (about 5 seconds).
   6. The "System Diagnostics"  screen will display.
      NOTE: If the System Diagnostics screen does not display, repeat step  3.
4. Check the software version as follows:
   1. Push "Confirmation/Adjustment." 
   2. Scroll down the page and push "Version Information." 
   3. Scroll down the screen; find these version items and compare to the following:

      ATOM SW Version:.......0000050E

      SH SW Version: ...........0408

      OS:............................62.062F

      Bios SW Version:..........030400000200

      Navi Software Version:...109

      Audio SW:...................000191

      2nd Display SW:...........xxx024

      NOTE: For vehicles without  Navi, the Navi Software Version will be blank.
      • If any one  of the above version numbers does not match  your vehicle; go to Install Software Update  on the next page.
      • If all  of the above version numbers match  your vehicle, update is not needed  .

Install Software Update 

1. Locate the SD card slot in the center console box and remove the MAP SD card.
2. Verify:  Make sure the MAP SD card is UNLOCKED.
3. Re-insert the SD card and make sure it is locked in. The label on the SD card should not  be visible.

Perform Software Update for Display APL 

1. Turn the ignition OFF, wait 30 seconds, then turn the ignition ON (engine running or READY to drive mode).
   • Keep the transmission in Park and the parking brake set.
   IMPORTANT: For Hybrid vehicles it is necessary to open the driver door, and keep it open, to ensure the engine continues running during the entire update process.
2. Wait for the lower display screen to fully initialize:
   • Wait for the following messages to clear from the bottom of the lower screen:
     • Loading...Please Wait 
     • Now Loading All APPS 
     • Loading Completed 
   • If this pop up screen appears (Figure 2), select "Later"  .
   • When screens are fully initialized, the bottom of the lower screen will show the center dot highlighted; "◦◦•◦◦" See Figure 3.
   IMPORTANT:

   • It is VERY important that you see this final screen with the center dot highlighted before starting any of the reprogram procedures or inserting any USB Flash Drive. 
   • Push the arrow buttons (> or <) to confirm that the screen changes page and the bottom of the lower screen shows the center dot highlighted; "◦◦•◦◦"
   • Do not turn the engine OFF.
3. Turn ON the FM radio and tune to 87.7 (there should be only static  on this station).
   • If 87.7 has reception, tune to a frequency that has only static.
4. Access the "System Diagnostic"  screen as follows:
   1. Turn OFF the Audio system by pushing the volume knob.
   2. Make sure "Audio OFF"  is shown on the upper display screen.
   3. Push the "Settings"  icon.
      NOTE: With navigation is shown, without navigation is similar.
   4. Push the right side of the seek button (>>I) 3 times.
   5. Push and hold on the screen in the area below the right arrow icon (>) until the screen changes (about 5 seconds).
   6. The "System Diagnostics"  screen will display.
      NOTE: If the System Diagnostics screen does not display, repeat step  4.
5. Insert the USB Flash Drive into a USB port.
   • Make sure you are using the "V50E USB Flash Drive" (See Figure A).
   • The USB ports are located in the center console box.
   • Either USB port is OK to use.
6. Perform the "Display APL" Software Update as follows:
   1. Push "Confirmation/Adjustment." 
   2. Scroll down the page and push "Program Update." 
   3. The upper screen will show update options.
   4. Press the check box next to "Display APL." 
      • Make sure "Display APL"  is the ONLY option selected.
   5. Press "Select." 
   6. Press "Yes." 
   7. Confirm progress bar is shown and starts moving.
      • The system is now loading new software into the vehicle.
      • Update time is approximately 5 minutes. It is OK to leave the vehicle unattended while the update is installing.
      CAUTION: Do not touch the screen or hardware during the software update.
7. Complete the "Display APL" Software Update as follows:
   1. Confirm the "Program updated"  screen is displayed.
   2. Remove the USB Flash Drive from the USB port.
      IMPORTANT: Make sure to remove the USB Flash Drive BEFORE pressing "Restart" in the next step.
   3. Push "Restart." 
   4. Wait for screens to fully initialize; the bottom of the lower screen must show the center dot highlighted; "◦◦•◦◦" (If needed, refer to step  2.)
8. Turn the ignition OFF.
   • Wait for at least 30 seconds, after the ignition is OFF, before continuing.
   • The display in the center of the instrument cluster will turn OFF after about 30 seconds.

   Perform Software Update for Other InTouch Systems 

9. Turn the ignition ON (engine running or ready to drive mode).
   • Keep the transmission in Park and the parking brake set.
   IMPORTANT: For Hybrid vehicles it is necessary to keep the driver door open to ensure the engine continues running during the entire update process.
10. Turn ON the FM radio and tune to 87.7 (there should be only static  on this station).
    • If 87.7 has reception, tune to a frequency that has only static.
11. Wait for the lower display screen to fully initialize:
    • Wait for the following messages to clear from the bottom of the lower screen:
      • Loading...Please Wait 
      • Now Loading All APPS 
      • Loading Completed 
    • If this pop up screen appears (Figure 18), select "Later". 
    • When screens are fully initialized, the bottom of the lower screen will show the center dot highlighted; "◦◦•◦◦" (If needed, refer to step  2.)
    IMPORTANT:

    • It is VERY important that you see the final screen with the center dot highlighted before starting any of the reprogram procedures or inserting any USB Flash Drive. 
    • Push the ">" or "<" icon to confirm that the screen changes page and the bottom of the screen shows "◦◦•◦◦"
    • Do not turn the engine OFF.
    • For warmer climates, make sure the climate control is set to "Auto" and the temperature setting is less than 75° F.
12. Insert the USB Flash Drive into a USB port.
    • Make sure you are using "V50E USB Flash Drive" (See Figure A).
    • USB ports are located in the center console box.
    • Either USB port is OK use.
    • After about 15 seconds the upper display will automatically display the update screen. 
      NOTE: If after 2 minutes the system still does not show the update screen (Figure 19), turn the ignition OFF, remove the USB Flash Drive, wait 30 seconds, and begin again from step  9.
13. Push "Yes"  to begin the Software Update.
    • Confirm the progress bar is shown and starts moving.
    • The system is now loading new software into the vehicle.
    • Update time is approximately 50 minutes. It is OK to leave the vehicle unattended while the update is installing.
    NOTE:

    • Do not touch the screen or hardware during the software update. 
    • If any error messages occur during the software update, turn the ignition OFF, remove the USB Flash Drive, wait 30 seconds, and begin again from step  9.
14. Complete the Software Update as follows:
    1. Confirm the "Program updated"  screen is displayed.
    2. Remove the USB Flash Drive from the USB port.
       IMPORTANT: Make sure to remove the USB Flash Drive BEFORE pressing "Restart" in the next step.
    3. Push "Restart." 
    4. Wait for screens to fully initialize; the bottom of the lower screen must show the center dot highlighted; "◦◦•◦◦" (If needed, refer to step  2.)
15. Turn the ignition OFF.
    • Wait for at least 30 seconds, after the ignition is OFF, before continuing.
    • The display in the center of the instrument cluster will turn OFF after about 30 seconds.

    Verify Software Update 

16. Make sure USB Flash Drive is removed from USB port.
17. Turn the ignition ON (engine running or READY to drive mode).
    • Keep the transmission in Park and the parking brake set.
18. Wait for the lower display screen to fully initialize:
    • If this pop up screen appears (Figure 24), select "Later"  .
19. Access the "System Diagnostic"  screen as follows:
    1. Turn OFF the Audio system by pushing the volume knob.
    2. Make sure "Audio OFF"  is shown on the upper display screen.
    3. Push the "Settings"  icon.
       NOTE: With navigation is shown, without navigation is similar.
    4. Push the right side of the seek button (>>I) 3 times.
    5. Push and hold on the screen in the area below the right arrow icon (>) until the screen changes (about 5 seconds).
    6. The "System Diagnostics"  screen will display.
       NOTE: If the System Diagnostics screen does not display, repeat step  19.
20. Make sure the software update has completed as follows:
    1. Push "Confirmation/Adjustment." 
    2. Scroll down the screen and push "Version Information." 
    3. Scroll down the screen; find these version items and compare. Make sure these version numbers are:

       ATOM SW Version:.......0000050E

       SH SW Version: ...........0408

       OS:............................62.062F

       Bios SW Version:..........030400000200

       Navi Software Version:...109

       Audio SW:...................000191

       2nd Display SW:...........xxx024

       NOTE: For vehicles without  Navi, the Navi Software Version will be blank.
       • If any version item does not match the above:

         1^st , Turn the ignition OFF, wait 30 seconds, and perform steps  16 through  20 again.

         2^nd , If there is still a version item that does not match, perform the software updates in this bulletin again.

    Delete Unit Connection Log 

21. Delete the "Unit Connection Log" as follows:
    1. Push the "Back" button.
    2. Select "Delete Unit Connection Log." 
    3. Push "Yes." 
    4. Wait for 1 minute to allow the log to clear.
    5. Push the "Back"  button TWICE  .
       NOTE: The system will restart automatically.
    6. Wait for screens to fully initialize; the bottom of the lower screen must show the center dot highlighted; "◦◦•◦◦" (If needed, refer to step  2.)

    Reset App Data and Settings 

    NOTE:

    • This step will reset Clock, Compass, Driving Performance, and Maintenance Note Apps to the default factory settings. All user settings will be lost.
    • Do not perform "Reset Settings" in the System Diagnostic menu. This will erase all settings and you will lose the configuration of the DCU. If configuration is lost, you must manually configure the Multi AV using CONSULT-III plus.
22. Reset App Data and Settings as follows:
    1. Push the right arrow (>) once.
       NOTE: With navigation is shown, without navigation is similar.
    2. Push the "App Garage" icon.
    3. Select "App Garage Settings."
    4. Select "Factory Data Reset." 
    5. Push "Yes"  button.
       • Wait for 5 seconds to allow data to clear.
       • The screen will go blank and then return to the main app screen.
23. Repeat step  22 (perform step  22 a total of 2 times).
24. Vehicles without Navigation: Verify time and date is correct. Reset if necessary.
    • Vehicles with Navigation; time and date will update automatically.
25. Turn the Ignition OFF.

    Refresh SiriusXM Radio 

    NOTE: Sirius XM Radio requires an active subscription or the free trial period.
26. Park the vehicle outside with a clear view of the sky.
27. Turn the ignition ON (engine running or READY to drive mode).
    • Keep the transmission in Park and the parking brake set.
28. Check the SXM function as follows:
    1. Wait for screens to fully initialize
       • The bottom of the lower screen must show the center dot highlighted.
       NOTE: With navigation is shown, without navigation is similar.
    2. On the lower display screen find and select the SXM Info  app.
       • With navigation, scroll two screens to the right.
       • Without navigation, SXM is on the main screen.
    3. Select Stock Tickers  .
       • If the Stock Tickers feature functions correctly refresh is not needed. Procedure is complete  .
       • If you see this error message (Figure 44), continue with the procedure and perform the SiriusXM refresh.
29. Turn the radio ON and tune to SiriusXM channel "0".
30. Write down the 8 digit SiriusXM Radio ID displayed on the screen.
31. Tune to SiriusXM channel "1" and leave the radio ON  .
32. Refresh service at www.siriusxm.com/refresh  or by calling SXM Automated Activation Hotline at 1-855-697-3373.
    • Using a cell phone (Smart phone) while staying in the vehicle is recommended.
    NOTE: The service should be refreshed within 5 minutes (leave the radio on during this time).
    • For satellite radio - the audio will broadcast when tuned to channels other than "1".
    • For satellite traffic - information will display on the Traffic Info Screen.
    • For Travel Link - information will display any of the items on the SXM information screen.
    • Once the refresh is complete the screen in Figure 45 will display.
    • Press Enter  .

      Software Update Procedure is Complete 

    NOTE: For additional SiriusXM Radio information, refer to www.siriusxmdealer.com  or call Sirius XM Dealer Support at 1-800-852-9696.

FAQ:

Q. What do I do if the below screen appears?

A. This screen may appear while performing software update for other InTouch systems (steps  8- 12). If it does:

1. Remove USB Flash Drive, turn the ignition OFF, and wait 30 seconds.
2. Remove the map SD card and make sure the tab is in the unlocked position. 
3. Insert Map SD card back into its slot.
4. Go to Step  8 and continue through the rest of the procedure from that point.
   NOTE: Install may resume automatically, this is OK.

Q. What happens if the engine turns off on a hybrid vehicle?

A. This should not happen if the door is opened after pushing the start button. If the door is not opened after pushing the start button and the engine does stop and go into EV mode; open the door. The engine should start back up automatically.

Q. What do I do if the below screen appears?

A. Select "Later" and then continue with the procedure. This is covered in step  2 of the procedure but this message can appear at other times in the update process.

Q. Is it OK to leave the vehicle unattended between or during long updating times?

A. Yes. Software updates will install automatically once initiated and do not require user input. The update should stop after install is complete.

Q. What do I do if the version updates do not match after updates are installed?

A. 1^st , Turn the ignition OFF, wait 30 seconds, and perform steps  16 through  20 again.

2^nd , If there is still a version item that does not match, perform the software updates in this bulletin again.