INCONTROL Touch Pro Software Update Enhancements And Corrective Actions (SSM73092)

Publication date: 2016-12-13
Reference number: SSM73092

INCONTROL TOUCH PRO SOFTWARE UPDATE ENHANCEMENTS AND CORRECTIVE ACTIONS

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73092, Date of Issue: 13-Dec-2016

JAGUAR:	F-PACE/X761; XE/X760; XF/X260; XJ/X351
SECTION:	Diagnostic Software Hardware

SERVICE INFORMATION

Symptom 000101 Diagnostic Concerns

INFORMATION

There have been enhancements made to the InControl Touch Pro (ICTP) programming routine for Symptom Driven Diagnostics (SDD). These enhancements include:

Automatic routine retries within the application.
Added time delays when required within the application.
Improved messages within the application which give clear instruction.
Automatic formatting of the USB Flash Drive.

CAUSE

Jaguar Land Rover has reviewed session files and we can confirm that some of the failures could have been prevented. The failures are:

Battery not at the required battery voltage, this will cause the application to fail 13% of the time
"As-Built" files not available to resolve software for ICTP causing failure 7% of the time.
When the routine prompts the USB Flash Drive to be inserted into the vehicle a "06 Media not found" error is displayed if the JLR approved USB Flash drive is not used causing this it to fail 5% of the time.

ACTION

Please make sure that the actions detailed below are completed before attempting to update the ICTP:

Make sure that the latest SDD software is loaded to SDD as per the diagnostic release notes in TOPIx.
Make sure that your Vehicle Communication Interface (VCI) is at the latest level as per the VCI Update Instructions in TOPIx.
Make sure that the battery is in good condition and the Battery Support Unit (BSU) is connected before a SDD session is started.
Use the JLR approved USB Flash drive (DTSE9G2/32GB - USB memory device) when updating the software in the ICTP. If you still get the error a Technical Assistance should be submitted to Local Technical Support (LTS).

NOTE: A missing or corrupted As-Built file could cause SDD to be unable to resolve software when updating the ICTP. In this instance, a Technical Assistance should be submitted to Local Technical Support (LTS).

Information about Software Updates and content can be found on TOPIx in Diagnostics > Diagnostic Release Notes.

The above actions will increase programming success of the ICTP

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.