TOPIX Does Not Display The Updated SOTA Software Version (SSM74663)
Publication date: 2019-12-11Reference number: SSM74663
TOPIX DOES NOT DISPLAY THE UPDATED SOTA SOFTWARE VERSION
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM74663, Date of Issue:
December 11, 2019
| JAGUAR: | E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; XE/X760; XF/X260; XJ/X351 |
| SERVICE CATEGORY: | Diagnostic Software Hardware |
ISSUE
TOPIx does not display the latest SOTA status correctly after a successful update to 19C.
The status shows as ready even though the installed and latest versions are same.
CAUSE
The 'InControl Touch Pro' software version format has been changed.
As a result, there is a difference between the version loaded to the vehicle and the expected latest version.
ACTION
After a successful SOTA update to the 'InControl Touch Pro' system, complete the actions below:
- On the vehicle's Touchscreen, navigate to 'Settings'.
- Select 'All Settings'.
- Select 'Software Update'
- Confirm that the version is '19C_19.46.4-458817'
If the displayed version is '19C_19.46.4-458817' no further action is necessary.
PERMANENT CORRECTIVE ACTION
Once the permanent corrective action has been released, this message will be deleted.