Unable To Log Into SDD And Pathfinder (SSM74324)
Publication date: 2019-03-06Reference number: SSM74324
UNABLE TO LOG INTO SDD AND PATHFINDER
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM74324, Date of Issue:
March 06, 2019
| JAGUAR: | E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; S-TYPE/X200; X-TYPE/X400; XE/X760; XF/X250; XF/X260; XJ/X300; XJ/X350; XJ/X351; XJ V8/X308; XK/X100; XK/X150 |
| SERVICE CATEGORY: | Diagnostic Software Hardware |
ISSUE
Unable to log into SDD and PATHFINDER
Unable to log into Symptom Driven Diagnostics (SDD) and PATHFINDER.
CAUSE
The TOPIx server that authenticates SDD and PATHFINDER login details has been updated and requires the General Data Protection Regulation (GDPR) terms and conditions to be accepted prior to allowing access to SDD and PATHFINDER.
ACTION
To login to SDD and Pathfinder you require to accept the GDPR terms and conditions agreement on TOPIx. SDD will automatically prompt the terms and conditions however PATHFINDER will not and will require you to login to TOPIx or SDD and then accept the terms and conditions. After accepting the terms and conditions login will complete as normal for PATHFINDER and SDD.