Telematics Control Unit (TCU) Fails Activation At PDI (SSM74408)

Publication date: 2019-05-03
Reference number: SSM74408

TELEMATICS CONTROL UNIT (TCU) FAILS ACTIVATION AT PDI

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74408, Date of Issue: May 03, 2019

JAGUAR:	E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; XE/X760; XF/X260; XJ/X351
SERVICE CATEGORY:	Electrical

NOTE: This issue affects 18/19/20MY vehicles only

Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI.

Currently under investigation by JLR engineering.

CAUTION: This procedure requires a minimum of Pathfinder version 229 loaded or a later.

Move the vehicle outside to an area of known good reception.
NOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of 'Transportation mode' if required.
Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
Follow the JLR approved diagnostic equipment prompts.
Select 'ECU Diagnostics'.
Select 'Telematic control unit module' [TCU]'
Select 'ECU Functions'
Select 'TCU Module Reset'.
Follow all on-screen instructions to complete this task.
Select 'Telematics server communication check'.
Follow all on-screen instructions to complete this task.
If the 'Telematics server communication check' is successful, then retry the PDI Application.
If the 'Telematics server communication check' is unsuccessful, select 'Update ECU' to update the TCU to the latest software version and then retry the PDI Application.
NOTE: This SSM is an interim action until the Telematics Guided Flow routine for Telematics Diagnosis is updated on Pathfinder