(Updated) Not Possible To Update Or Install Pathfinder 374 (SSM75754)

Publication date: 2022-06-15
Reference number: SSM75754

(UPDATED) NOT POSSIBLE TO UPDATE OR INSTALL PATHFINDER 374

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM75754, Date of Issue: June 15, 2022

JAGUAR:	E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; XE/X760; XF/X260
SERVICE CATEGORY:	Diagnostic Software Hardware

NOTE: There was a concern that prevented this manual patch from updating the PATHFINDER version to 374. This has now been corrected.

ISSUE

Not possible to update PATHFINDER to 374 version or not possible to install PATHFINDER 374 on a new machine.

CAUSE

PATHFINDER machine outdated.

Important Note:

The 'ACTION' instructions below, should ONLY be used when a concern has been experienced matching the detail in the 'ISSUE' statement.

Completing the 'ACTION' instructions may cause a failure if the manual patch is not required.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

To apply the Manual Patch please, complete the instructions carefully.

Select the 'Manual Patch' Icon on the Application Launcher screen. You will see a pop-up for the Manual Patch downloader.
Enter 'GDS_PF_Install ' in the 'Patch Name' field.
Select 'Start' and the Manual Patch will download.
Select 'Yes ' when the patch download is finished.
The machine will automatically reboot.
Once the machine starts make sure that is connected to Internet.
Open the Connect application from the Start menu.
You should see now that PATHFINDER 374 is downloading.
Hit on Install once the download is complete.

If this Manual Patch fails to correct the concern, a Technical Assistance (TA) should be submitted using the manual patch number as a reference within the customer concern field, also quoting the communication reference number that the patch was taken from.

PERMANENT CORRECTIVE ACTION

Once the permanent corrective action has been released, this communication and Manual Patch will be expired. An updated communication will be released detailing which JLR Approved Diagnostic Equipment version includes the permanent corrective action.