GCM System Update - October 2020 (SSM75083)

Publication date: 2020-10-14
Reference number: SSM75083

GCM SYSTEM UPDATE - OCTOBER 2020

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM75083, Date of Issue: October 14, 2020

JAGUAR:	E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; XE/X760; XF/X260; XJ/X351
SERVICE CATEGORY:	Non Technical

The 'Information Required' functionality has been added to GCM.
When the LTS Engineer selects 'Information Required' and the Technical Assistance (TA) is returned to the Retailer, an icon is shown on the report status. (see attachment).

Use your mouse to hover over the icon, the following guidance is shown.

'This response is a request for information and a response to the Helpdesk is required within 24 hours. Action:

Open the report

Read the request for information from the Helpdesk

Type a response in the response box

Click on 'Send Response'
Currently, Retailers select 'Investigating' as a housekeeping status on a Technical Assistance (TA). This status can be selected indefinitely by selecting 'Keep Status'
We have introduced a change to this process. To prevent repeat submissions of this status, users are made to select a new status for housekeeping. The 'Keep Status' will not be an option for selection. Users access the TA to change the housekeeping status