PIVI Infotainment Software Recovery Application (SSM75346)

Publication date: 2021-04-01
Reference number: SSM75346

PIVI INFOTAINMENT SOFTWARE RECOVERY APPLICATION

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM75346, Date of Issue: April 01, 2021

JAGUAR:	E-PACE/X540; F-PACE/X761; I-PACE/X590; XE/X760; XF/X260
SERVICE CATEGORY:	Electrical
SYMPTOM:	Entertainment Systems

CONTENT

Applicable Models: X540 21 MY/X590 21 MY/X761 21 MY/X760 21 MY/X260 21 MY

ISSUE

Following a 'PIVI Software Recovery Application' using Pathfinder P323 or earlier the navigation system may default to Berlin, Germany regardless of vehicle location and the satellite navigation system may not perform as anticipated.

CAUSE

Software recovery application may corrupt the global positioning Satellite firmware files.

ACTION

If you have a vehicle with the concern highlighted above after carrying out a PIVI software recovery application, carry out a further recovery application using Pathfinder P324 software or later.

If the recovery is not successful, please raise a Technical Assistance quoting EES_200 sub-group PIVI for further guidance.

NOTE: When attempting a second recovery Pathfinder will present on screen that 'The software is at the latest level and do you want to continue' select yes update anyway to continue and follow all on screen prompts to complete the task.

NOTE: The software recovery application should not be used for carrying out PIVI software updates as a matter of course as a Software Over the Air (SOTA) update is the preferred and most robust method of repair