Do not use any type of pliers on the machined surface of the gas prop to assist in supporting the hood or decklid. Use a proper device for support, or the help of an assistant.
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Open and support the liftgate with a suitable prop or block.
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Locate the retaining clips for the support strut (2).
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Using a small flat bladed tool (3), or equivalent, release the retaining clips (2) while pulling the ball socket (1) away from the ball stud (4).