UCONNECT Access System - Reinstall Applications
The following procedure may assist the dealer technician in diagnosis by reloading the applications for which the vehicle owner or operator has valid subscriptions. This is primarily used to troubleshoot any application provisioning or data corruption issues. The reinstallation process may take up to 30 minutes, depending upon the number of apps and the cellular signal strength seen on the Apps orb of the Radio Receiver Module (RRM). In addition, reinstalling applications may correct a Digital Rights Management (DRM) concern that is causing a No Subscription error for customers that were fully registered. This process may also help force DRM synchronization following a software or firmware update.
The Reinstall Applications procedure can only be initiated from the touchscreen of the RRM.
During this procedure, the subscribed applications are removed from the RRM and reinstalled based upon data found on the cloud server. The applications reinstalled onto the RRM will be based upon valid subscriptions and is referred to as Digital Rights.
- Navigate through the Apps > Uconnect Store > My Apps > Settings on the RRM touchscreen.
- Select Reinstall Apps .
- Press the Continue soft key to initiate the Reinstall Applications procedure, or press the Help soft key for more information.
- When the Apps reinstalled. Radio will restart shortly. screen appears, press the OK soft key.
- Once the request is processed, a screen will appear alerting the customer with the message, Important: Application Data Reset Initiated. After Radio Resets, all application data will be lost. Please Wait. After the RRM reset occurs, the apps will begin to be reinstalled. The reinstallation process may take up to 30 minutes, depending upon the number of apps and the cellular signal strength seen with the bar graph on the Apps soft key orb in the lower right corner of the RRM touchscreen.
One or two ignition cycles (including bus time-outs) may speed the reloading process following the radio reset.