Customer Complaint Analysis Check Sheet

Fig 1: Customer Complaint Analysis Check Sheet

Courtesy of KIA MOTORS AMERICA, INC.

There are six areas where a problem can occur: wiring harness, the radio, the cassette tape deck, the CD player, and speaker. Troubleshooting enables you to confine the problem to a particular area.

Fig 2: Problem Occur Areas Flow Chart

Courtesy of KIA MOTORS AMERICA, INC.