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Troubleshooting Guide: Troubleshooting

TROUBLESHOOTING REFERENCE CHART

Problem Possible Cause Solution
The power does not turn on. The fuse is disconnected. Replace with a suitable fuse. If the fuse is disconnected again, please contact your point of purchase or service center.
Device is not properly connected. Check to see that the device has been properly connected.
Sirius only goes through one category The Sirius mode is in category. Press the mode button to change to channel mode.
The CD does not play. The DISC has not been inserted or has been inserted upside down. Insert the disc properly so that the sides are facing the correct direction.
The DISC has been contaminated. Wipe dirt and other foreign substances from the DISC.
The vehicle battery is low. Charge the battery. If the problem persists, please contact your point of purchase or service center.
A disc which is not supported by the device has been inserted. Insert a disc which is supported for play by the device.
The sound does not work
  • The volume level is set the lowest level.
  • Adjust the volume level.
  • The connector is not properly connected.
  • Check the connection state.
  • The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.
  • The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.
The sound or video quality is low.
  • The DISC is dirty or scratched.
  • Wipe off water or dirt from the DISC. Do not use a disc which has been scratched.
  • Vibration is occurring from the position in which the conversion switch has been installed.
  • The sound may be short-circuited and the image distorted if the device begins to vibrate. The device will return to normal operation once the vibration has stopped.
  • The color and tone quality of the image is low.
  • Aging of the video display and deterioration in performance may cause certain quality degradations.
The USB does not work.
  • USB memory is damaged.
  • Please use after formatting the USB into FAT 12/16/32 format.
  • USB memory has been contaminated.
  • Remove any foreign substances on the contact surface of the USB memory and multimedia terminal.
  • A separately purchased USB HUB is being used.
  • Directly connect the USB memory with the multimedia terminal on the vehicle.
  • A USB extension cable is being used.
  • Directly connect the USB memory with the multimedia terminal on the vehicle.
  • A USB which is not a Metal Cover Type USB Memory is being used.
  • Use a standard USB memory.
  • A HDD type, CF, SD Memory is being used.
  • Use a standard USB memory.
  • There are no music files which can be played.
  • Only MP3, WMA file formats are supported. Please use only the supported music file formats.
The iPod is not recognized even though it has been connected.
  • There are no titles which can be played.
  • Use iTunes to download and save MP3 files into the iPod.
  • The iPod firmware version has not been properly updated.
  • Use iTunes to update the firmware version and reconnect the iPod with the device.
  • The iPod device does not recognize downloads.
  • Reset the iPod and reconnect with the device.
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