"C" State Error Message On Version 8.5 Map Update (ELE090)
Publication date: 2015-07-01Reference number: ELE090
"C" STATE ERROR MESSAGE ON VERSION 8.5 MAP UPDATE
TECHNICAL SERVICE BULLETIN
Reference Number(s): ELE090, Date of Issue:
July, 2015
| KIA: | 2014-2015 Cadenza (VG), Forte Koup (YD), Forte 4DR (YD), Forte 5DR (YD), Sorento (XMa), Sportage (SL); 2014 Optima (QF/TF) |
| GROUP: | Electrical |
SERVICE INFORMATION
This bulletin describes an SD Card replacement procedure for customers that have a specific error displayed on the navigation head unit (shown below) after purchasing and installing a version 8.5 map update SD Card. A total of 129 affected SD cards were purchased by customers through Kia dealers, from January 1st to May 11th, 2015. Applicable SD Card part numbers and vehicle models are shown in the table below.
| Model | SD Card P/N | Figure |
|---|---|---|
| 2014~2015MY Cadenza (VG) | 8.5S11 | |
| 2014~2015MY Forte Koup (YD) | 8.5S12 | |
| 2014~2015MY Forte 4DR (YD) | 8.5S13 | |
| 2014~2015MY Forte 5DR (YD) | 8.5S14 | |
| 2014MY Optima (QF/TF) | 8.5S15 | |
| 2014~2015MY Sorento (XMa) | 8.5S17 | |
| 2014~2015MY Sportage (SL) | 8.5S18 |
Customers with SD Cards listed in the table above may experience the following error message when entering and address in states that begin with the letter "C" (California, Colorado, etc).
NOTE:
Only Customers with the SD card part numbers shown in the table above and with the specific error displayed on the navigation head unit display are eligible for this program.
SD CARD REPLACEMENT PROCEDURE
- If the specific error message shown above is displayed on the navigation head unit, contact Kia Techline and open a webcase.
- Include the following information with the webcase:
- Vehicle model/year and current SD card map update version
- The exact customer complaint.
- Dealer Code
- Dealer's Current Shipping Address
- Name of Service Manager and direct contact number (cell phone).
- VIN
- AVN P/N
- An image of S/W version number from the navigation head unit screen (Setup > Main > System Info).
- An image of the affected SD Card
- Once the information in step 2 is verified, Techline will contact MnSOFT to arrange for a replacement Version 9.0 Map SD Card.
- A replacement SD Card will be delivered in approximately 2 days. Enclosed in the delivery package will be a return shipping label for the old SD Card. Make sure to return the affected SD Card using the included shipping label.