Service Action: Audio Control Module Software Incorrect (Q659NAS1)

WARNING: This page is about the Range Rover Base, 3.0L Eng VIN K, which is a different variant/trim than selected.

Publication date: 2017-02-03
Reference number: Q659NAS1

SERVICE ACTION: AUDIO CONTROL MODULE SOFTWARE INCORRECT

TECHNICAL SERVICE BULLETIN

Reference Number(s): Q659NAS1, Date of Issue: February 03, 2017

LAND ROVER:	2016 Range Rover Sport (LW), Range Rover (LG)
SECTION:	415-01
AFFECTED VEHICLES:	Model: Range Rover Sport (LW) Model Year: 2016 Vin: 118416-119071 Assembly Plant: Solihull; Model: Range Rover (LG) Model Year: 2016 Vin: 315970-316773 Assembly Plant: Solihull

MARKETS

NAS

CONDITION SUMMARY

SITUATION:

An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have been manufactured away from process and, in some cases, the audio system does not perform to its design intent. Investigations have identified that the radio will be unable to tune to certain AM/FM stations and the third-party caller on the hands-free system will not be able to hear the driver/passenger clearly. In addition, the Satellite Navigation road colors and favorites will not be displayed correctly, with Volvo retailers appearing instead of Land Rover retailers.

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

PARTS

No parts required.

SPECIAL TOOLS

Jaguar Land Rover-approved Midtronics Battery Power Supply

Jaguar Land Rover-approved diagnostic tool with latest SDD software and Calibration File

WARRANTY

NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 January 2019 closure date must be submitted or payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS/SUNDRY CODE	QTY./VALUE
Q659	B	Configure Audio Control Module	86.90.37	0.7	-	-
Q659	C	Configure Audio Control Module Drive in/drive out	86.90.37 02.02.02	0.7 0.2	- -	- -
Q659	D	Configure Audio Control Module Disengage/Engage Transit	86.90.37 86.90.89.47	0.7 0.2	- -	- -
Q659	E	Configure Audio Control Module Disengage/Engage Transit Drive in/drive out	86.90.37 86.90.89.47 02.02.02	0.7 0.2 0.2	- - -	- - -

Normal Warranty policies and procedures apply.

SERVICE INSTRUCTION

CAUTION:

A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis/module programming.
Make sure all ignition ON/OFF requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.

NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD148.00 v.256 (or later).

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
1. If required, remove 1 the transit relay.
Turn ignition ON (engine not running).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and initiating the data collect sequence.
1. 2 If the vehicle is not in Transportation Mode , go to the next Step.
2. 4 If the vehicle is in Transportation Mode , set the vehicle to 'Normal operation mode' .
Select Service Functions from the Session Type screen.
From the Recommendations tab, select Run to perform the 'Configure new module - Audio front control module' option.
Follow all on-screen instructions to complete this task, ensuring all Diagnostic Trouble Codes (DTC) are cleared.
1. If necessary, set the vehicle to 'Transportation Mode' .
When all tasks are complete, select the Session tab and then select the Close Session option.
Disconnect the diagnostic tool and battery power supply from the vehicle.
1. If required, install the transit relay.