Service Action: TELEMATIC Control Module (TCU) Software Update (Q642NAS4)

WARNING: This page is about the Range Rover Base, 3.0L Eng VIN K, which is a different variant/trim than selected.

Publication date: 2018-01-23
Reference number: Q642NAS4
Supersedes refnos: Q642NAS1, Q642NAS2, Q642NAS3

SERVICE ACTION: TELEMATIC CONTROL MODULE (TCU) SOFTWARE UPDATE

TECHNICAL SERVICE BULLETIN

Reference Number(s): Q642NAS4, Date of Issue: January 23, 2018

JAGUAR:	2016-2017 Discovery Sport (LC), Range Rover Evoque (LV); 2017 Range Rover Evoque (LV); 2016 Range Rover Sport (LW), Range Rover (LG)
SECTION:	415-01: Information and Entertainment System

AFFECTED VEHICLE RANGE

MODEL	MODEL YEAR:	VIN:	ASSEMBLY PLANT:	APPLICABILITY:
Discovery Sport (LC)	2016-2017	632540-641822	Halewood
Range Rover Evoque (LV)	2016-2017	102994-174251	Halewood
Range Rover Evoque (LV)	2017	169419-175753	Halewood	Folding Top
Range Rover Sport (LW)	2016	597239	Solihull
Range Rover Sport (LW)	2016	101232-108665	Solihull
Range Rover Sport (LW)	2016	659255-662259	Solihull
Range Rover (LG)	2016	300274-308454	Solihull

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION:

An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The WiFi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle then repeating.

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

PARTS

No parts required.

SPECIAL TOOLS

Jaguar Land Rover-approved Midtronics Battery Power Supply

Jaguar Land Rover-approved diagnostic tool with latest SDD Software Management Pack

WARRANTY

NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 December 2018 closure date must be submitted or payment within 30 calendar days of completion of the repair.

WARRANTY INFORMATION

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS/SUNDRY CODE	QTY./VALUE
Q642	E	Telematics Control Unit Module -Configure Existing Module - 2016MY	86.91.11	0.5	-	-
Q642	F	Telematics Control Unit Module -Configure Existing Module - 2016MY Drive in/drive out	86.91.11 02.02.02	0.5 0.2	- -	- -
Q642	E	Telematics Control Unit Module -Configure Existing Module - 2017MY	86.91.11	1.0	-	-
Q642	F	Telematics Control Unit Module -Configure Existing Module - 2017MY Drive in/drive out	86.91.11 02.02.02	1.0	- -	- -

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE: SDD

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved diagnostic tool with Symptom Driven Diagnostics (SDD).

CAUTION:

A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be carried out; failure to perform these steps may cause damage to vehicle control modules.

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup battery.
1. If required, remove the transit relay.
NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD152.04 Software Management Pack v289 (or later).

Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and initiating the data collect sequence.
If the hyperlink is not available:
1. Select Diagnosis from the Session Type screen.
2. Select the Selected Symptoms tab.
3. Run and close the Datalogger tool to reveal the Extras tab.
4. Select the Extras tab.
5. Select Run to perform the 'Configure existing module - Key/certificate recovery' option.
  - Follow all on-screen instructions until the application completes successfully.
6. When all tasks are complete, go to the next Step.
Exit the current session.
1. If necessary, set the vehicle to 'Transit mode' .
2. Select the Session tab.
3. Select the Close session option.
Disconnect the diagnostic tool and battery support unit from the vehicle.
1. If required, install the transit relay.