DTC B2311: Power Window Motor Malfunction: Procedure

1. Select the Active Test, use the Techstream to generate a control command, and then check that each power window regulator motor operates. Refer to DATA LIST / ACTIVE TEST [01/2012 - ] .
   WARNING:

   Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function does not operate.

   D-DOOR MOTOR
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Driver side power window	OFF/UP/DOWN	-

   P-DOOR MOTOR
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Front passenger side power window	OFF/UP/DOWN	-

   RL-DOOR MOTOR
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Rear LH side power window	OFF/UP/DOWN	-

   RR-DOOR MOTOR
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Rear RH side power window	OFF/UP/DOWN	-

   OK

   Each power window motor operates.

   RESULT
   
   

   Result	Proceed to
   OK	A
   NG (Driver side power window)	B
   NG (Front passenger side power window)	C
   NG (Rear LH side power window)	D
   NG (Rear RH side power window)	E

B → See step   4 

C → See step   6 

D → See step   5 

E → See step   7 

A: Go to next step 

1. Initialize the power window regulator motor. Refer to INITIALIZATION [01/2012 - ] .
2. Check that each power window operates normally by opening and closing the window. Refer to OPERATION CHECK [01/2012 - ] .

   OK

   Each power window operates normally.

   RESULT
   
   

   Result	Proceed to
   OK	A
   NG (Driver side power window)	B
   NG (Front passenger side power window)	C
   NG (Rear LH side power window)	D
   NG (Rear RH side power window)	E

B → See step   4 

C → See step   6 

D → See step   5 

E → See step   7 

A: Go to next step 

1. Check that the power window components are installed correctly.

   OK

   Power window components are installed correctly.

   HINT: 

   When the power window components are installed correctly, the problem has been caused by battery disconnection while the engine switch is on (IG) or the motor being overheated.

NG → INSTALL PARTS CORRECTLY 

OK → END