System/Carrier Concerns

Dropped calls, bad connections, noisy audio and other intermittent symptoms usually indicate a system or cellular carrier concern, and are not the fault of the phone itself. Symptoms may occur in situations such as the following:

• In certain geographic areas (for example: areas of excessive foliage or hills) or at the edge of coverage areas
• At the same place each day
• At the same time each day
• Under bridges, in tunnels, in lower freeways, or in congested downtown areas

If the customer phone exhibits any of the above symptoms or symptoms occur under the above conditions, the customer or the dealer should contact customer assistance at their particular cellular provider/carrier or call the assistance number provided in the Ford cellular system dealer kit.