Audio/Infotainment System Service Information (09-074/09)

Publication date: 2019-01-10
Reference number: 09-074/09
Supersedes refnos: 09-004/19, 09-022/11, 09-025/18, 09-028/12, 09-030/15

AUDIO/INFOTAINMENT SYSTEM SERVICE INFORMATION

TECHNICAL SERVICE BULLETIN

Reference Number(s): 09-004/19, Date of Issue: January 10, 2019

MAZDA:

2011-2015 Mazda2; 2004-2019 Mazda6; 2007-2012 CX-7; 2004-2011 RX-8; 2004-2019 Mazda3; 2016-2019 CX-3; 2007-2019 CX-9; 2004-2011 Tribute; 2006-2015 Mazda5; 2013-2019 CX-5; 2006-2019 MX-5; 2004-2006 MPV

Superceded Bulletin(s): 09-025/18, Date of Issue: 05/11/2018, 09-030/15, Date of Issue: 08/07/2015, 09-028/12, Date of Issue: 10/19/2012, 08/10/2012 and 07/27/2012, 09-022/11, Date of Issue: 09/01/2011, 09-074/09, Date of Issue: 11/13/2009

BULLETIN NOTES

This bulletin supersedes the previously issued bulletin(s) listed below.

PREVIOUSLY ISSUED BULLETIN LIST

Previous TSBs:	Date(s) Issued:
09-025/18	05/11/2018
09-030/15	08/07/2015
09-028/12	10/19/2012, 08/10/2012 and 07/27/2012
09-022/11	09/01/2011
09-074/09	11/13/2009

APPLICABLE MODEL(S)/VINS

2011-2015 Mazda2	2004-2019 Mazda6	2007-2012 CX-7	2004-2011 RX-8
2004-2019 Mazda3	2016-2019 CX-3	2007-2019 CX-9	2004-2011 Tribute
2006-2015 Mazda5	2013-2019 CX-5	2006-2019 MX-5	2004-2006 MPV

DESCRIPTION

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange.

Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement.

NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.

TECHNICAL SUPPORT

The Mazda Technical Hotline provides support for most components. Some limited components require authorization from the vendor for warranty exchange. Refer to DAG Exchange Central for the most current support information.

NOTE:

For in-stock vehicles, dealers will be directed to order new parts. Only in-stock vehicles require installation of a new components and DSM authorization. Contact the Dealer Assistance Group.
Refer to Section 3 of the Mazda Warranty Policies & Procedures Manual and any current warranty bulletins for parts exchange procedures. Failure to follow the proper warranty procedures may result in a warranty debit.
Some components are available as exchange for warranty repairs and some are available as exchange for out of warranty repairs. Contact the supplier for prices and availability.