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Alpine Post-Warranty Factory Direct Repair Program (82/88)

Publication date: 1999-01-01
Reference number: 82/88
Supersedes refnos: 82.60/88A

ALPINE POST-WARRANTY FACTORY DIRECT REPAIR PROGRAM

ALPINE POST-WARRANTY FACTORY DIRECT REPAIR PROGRAM

TECHNICAL SERVICE BULLETIN

Reference Number(s): 82.60/88A, 82/88, Date of Issue:  January 1999
Superceded Bulletin(s): 82/88, Date of Issue:  April 1996

ALPINE POST-WARRANTY FACTORY DIRECT REPAIR PROGRAM

Model(s): 1990-on Mercedes-Benz, All Models

Group: 82 - Body Electrical System, Telephone (CTEL), Radio/CD Changer, Wiper/Washer System, Anti-Theft Alarm ATA), Convenience Feature

Bulletin No.: P-SI-MBNA-82.60/88A

Date: January 1999

NOTE: This bulletin supersedes Service Information S-SI-MBNA-82/88 dated April 1996.

ILLUSTRATIONS

Fig 1: Alpine Repair Program Return Tag
G98C56368

SERVICE INFORMATION

Mercedes-Benz of North America, Inc. has authorized Alpine Electronics of America, Inc. (AOA) to administer a post-warranty repair program. Authorized M-B dealers may, at their sole discretion, submit audio components with expired warranties directly to AOA for repair.

The following is an outline of the program:

PURPOSE

  1. Provide M-B customers with the best possible post-warranty service at a reasonable cost.

SCOPE OF PROGRAM AND ELIGIBILITY

  1. All out-of-warranty vehicles equipped with Alpine radios and/or CD changers, starting with M.Y 1990, are eligible for this repair program.
  2. Radios, CD changers and interfaces covered include 1990 to 1999 versions.
  3. Units which are physically damaged beyond the point of reasonable repair or liquid damaged in any way will be returned unrepaired.
  4. Units without a legible serial number will not be repaired.
  5. Cables, brackets and other accessory parts are excluded.

SERVICE PROCEDURE

1) GENERAL

The M-B dealer determines that the radio, CD changer or interface component is defective and out-of warranty.

2) PROCEDURE

  • The dealer shall tag the defective component using the Alpine Post-Warranty Return Tag (S-2655-98A), a sample copy of which is shown in (Fig. Fig 1 ). Include a detailed explanation of the customer complaint on the return tag and retain the dealer copy of the return tag for your records.
  • The dealer shall package the component to ensure that there will be no shipping damage en route to Alpine. Please provide a dealership check in the amount shown in the rate table, which includes return shipment charges.
Fig 2: REPAIR FEES INCLUDING RETURN SHIPMENT
GB0049797

RETURNS

  1. If the unit:
    • is physically damaged beyond reasonable repair,
    • is liquid damaged in any way,
    • does not have a legible serial number,
    • requires a part which is no longer available,
    • does not contain the appropriate payment,
    • does not contain a description of the customer's complaint,

the unit will be returned unrepaired and a full refund will be issued within 15 business days. Should the no trouble found (NTF) submissions exceed 5% from any dealer, Alpine reserves the right to impose a handling fee of 50% of the flat rate, following notification by Alpine Electronics of America, Inc.

WARRANTY

  1. All Alpine radio repairs shall be warranted by AOA for 90 days from the date-of-repair. This warranty shall cover both parts and labor.
  2. The warranty will be limited to those functions of the unit which are related to the original complaint.

PROGRAM CHANGES

  1. This radio repair program may be changed and enhanced at any time by both MBNA and AOA subject to prior consent. Changes would be announced to the M-B dealer body in due time.

ORDERING INFORMATION

  1. Units may be returned to:

Alpine Electronics of America, Inc.

2A Center Court

Totowa, NJ 07512

Att: Service Department

Telephone: (800) 874-8858

MERCEDES-BENZ - ALPINE PARTS CROSS REFERENCE INFORMATION

MERCEDES-BENZ - ALPINE PARTS CROSS REFERENCE INFORMATION - RADIO

M.Y. Mercedes-Benz Part Number Alpine Part Number
1990 002 820 75 86 CM2190
1991 002 820 94 86 CM2191
1994 003 820 41 86 CM2194
1994-1995 003 820 51 86 CM2294
1996-1998 003 820 60 86 CM2296 / CM2396
1999-on 208 820 05 86 CM2299
MERCEDES-BENZ - ALPINE PARTS CROSS REFERENCE INFORMATION - CD CHANGER

M.Y. Mercedes-Benz Part Number Alpine Part Number
1991-1993 Q 6 82 8600 MC3191
1994 Q 6 82 0110 MC3193
1995-1996 002 820 42 89 MC3194
1996-1998 002 820 59 89 MC3196
1999-on 002 820 79 89 MC3198
MERCEDES-BENZ - ALPINE PARTS CROSS REFERENCE INFORMATION - INTERFACE

M.Y. Mercedes-Benz Part Number Alpine Part Number
1993 002 820 32 89 MX3192
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