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COMAND System Symptoms (82.85/205)

Publication date: 2002-09-25
Reference number: 82.85/205

COMAND SYSTEM SYMPTOMS

COMAND SYSTEM SYMPTOMS

TECHNICAL SERVICE BULLETIN

Reference Number(s): S-B-82.85/205, Date of Issue:  September 25, 2002
MERCEDES-BENZ: MODEL 203, 208, 210, 215, 220, 463 with COMAND, Model Year 2002
GROUP: 82 - Body Electrical System, Telephone (CTEL), Radio/CD Changer, Wiper/Washer System, Anti-Theft Alarm (ATA), Convenience Feature

SUBJECT

COMAND symptoms.

SERVICE INFORMATION

In instances of customer complaints regarding the COMAND system in the following Model Year 2002 vehicles. Please perform CD updates as identified in the attached bulletin.

PLEASE DO NOT REPLACE ANY PARTS.

  1. Model 203, 208, 210, 463 please see attached list in CUSTOMER COMPLAINTS ON COMAND MODEL YEAR 2002 / MODEL 203, 208, 210, 463 
  2. Model 215, 220 please see attached list in CUSTOMER COMPLAINTS ON COMAND MODEL YEAR 2002 / MODEL 215, 220 

(Detailed information on fixes for listed issues separated by MODEL and SW version can be found below.)

DO NOT REPLACE ANY PARTS.

Please update unit with Service Download CD part number S-2786-02A.

Attention!  If you are updating COMAND on Model 215 or 220 and the current SW Version is 48/00 (Nov 24 2000 / V07.08) or 11/01 (Mar 14 2001 / V07.12) you will upgrade COMAND to the new so called "Modification package B+X". The customer will see some new features (listed below) and his COMAND owners manual will not explain them. Make yourself familiar with these new features and explain them to the customer. Updating COMAND on Model 203, 208, 210, 463 with Service CD S-2786-02A will not add any new features!

Software installation instructions follow:

  1. Turn ignition off and remove key.
  2. Turn on the COMAND unit by pressing PWR button.
  3. Eject navigation CD-ROM (if installed).
  4. Turn off the COMAND unit by pressing the PWR button.
  5. Wait a minimum of 10 seconds.
  6. Press and hold both "*" and "#" keys. While continuing to hold the keys down, turn on COMAND by pressing the PWR button.
  7. "Service Download from CD" appears. Insert update CD-ROM.
    NOTE: Dates of current and new software will appear. The "new" software date should be more current than the one being replaced. If not, abort the process by selecting CANCEL. If CD-ROM ejects itself and the CD's date of software is newer, reinsert CD-ROM and continue procedure. Do not leave the service CD in the customers car.
  8. Using the cursor knob, select START HEAD UNIT (should be selected by default) and then depress the knob to begin the download process.

    Attention!  The update process takes up to 50 minutes and it is not necessary for the technician to remain with the vehicle and observe the update process. The technician should return to the vehicle after the prescribed time to finish the procedure. During this time, DO NOT start the vehicle, operate any other vehicle systems, eject the CD or power down the COMAND unit. Any significant voltage drop in the vehicle could abort the update process. A partially completed update may render the COMAND unit inoperable. If the update procedure is interrupted, aborts or takes longer than 1 hour, remove the COMAND fuse for 30 seconds and restart procedure. DO NOT insert a navigation CD into the COMAND unit if a download via CD-ROM has not been completed successfully. You may not be able to eject the navigation CD because the COMAND unit will remain in the download-mode.

  9. When the update process is complete, the screen will display "SW-Download Successful".
  10. Depress the rotary knob to accept the message and complete the update process. COMAND will return to radio mode.
  11. Eject the Update CD-ROM and insert a Navigation CD-ROM (This is required for proper operation of the COMAND).
  12. Verify that all modes of COMAND are functioning normally.

PARTS INFORMATION

PARTS INFORMATION

Qty. Part Name Part Number
1 SW Service CD-ROM S-2786-02A

IN CASE OF WARRANTY

WARRANTY INFORMATION

Damage Code Operation Number Time (hrs.) Model Indicator (s)
82851 90 82-9901 0.3hrs M0,N0

CUSTOMER COMPLAINTS ON COMAND MODEL YEAR 2002 / MODEL 203, 208, 210, 463

  1. CD 0 selection displayed with no audio CD installed in Comand.
  2. CD 1/Track 1 is played instead of last played CD/Track.
  3. CD 0 "Repeat Track" displayed but will continue to next track.
  4. CD 0 settings (track repeat, magazine mix, etc.) are lost when Comand off/on cycle occurs quickly.
  5. While in CD 0 screen, "Select CD" softkey is selected, then the "Back" hardkey is pressed. "CD Loading" is displayed for 10 seconds.
  6. Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  7. No audio, one audio channel lost or intermittent audio after automatic (invisible) resetting a "D2B Ring" connection that was lost.
  8. Short audio muting, 0.5 to 1 second.
  9. "SMS" is gray and cannot be selected.
  10. Corrections to "Failure Memory" transmission to DAS tester.

CUSTOMER COMPLAINTS ON COMAND MODEL YEAR 2002 / MODEL 215, 220

  1. Comand Unit locks up (screen visible, audio is still heard, no changes can be made to the Comand via the control buttons) after receiving a call with the Comand off (telephone turns on Comand), and the phone call is ended with the steering wheel control. If the steering wheel control is held as the Comand powers down, the next incoming call will power on a "locked-up" Comand unit.
  2. CD 1/Track 1 is played instead of last played CD/Track.
  3. Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  4. Intermittent display of "Coordinate Input" screen when selecting "Destination via Map". Also, while entering Coordinates in "Coordinates" screen and the screen is changed before entry is accepted, the entered coordinates were not retained.
  5. The Navigation is active but not displayed on the Comand, the last destination was not reached and the vehicle was stationary longer than 30 minutes but less than 2 hours, route guidance would not continue automatically. With the update, the route guidance will continue the last destination requested for up to 2 hours when turning unit back on after it was shut off with the Radio, CD, Tape, or Phone screen displayed.
  6. Route guidance is not active and the radio screen displayed, the Comand is switched off for a short time and turned back on. The first time the "NAVI" button is pressed there is no reaction. The system works correctly on the second press of the button.
  7. With the navigation info menu screen displayed, the "NAVI" hardkey is depressed, a message was appearing "Do you really wish to quit route guidance?". With update, the screen switches to the navigation screen.
  8. Sound settings screen: "Bass/Treble" replaced by "Sound".
  9. No audio, one audio channel lost or intermittent audio after automatic (invisible) resetting a "D2B Ring" connection that was lost.
  10. Short audio muting, 0.5 to 1 second.
  11. Rejecting an incoming call is now possible. The feature is operable via steering wheel controls also.
  12. "SMS" is gray and cannot be selected.
  13. If more than 50 SMS messages are stored, the latest 50 are displayed.
  14. Updated to enhance network communication with V60 phone system.
  15. Changes to eliminate DTC N1114.
  16. Corrections to "Failure Memory" transmission to DAS tester.
  17. Radio is on and displayed on the IC but is not displayed on the COMAND (e.g. COMAND shows navigation). After Tuner change (AM/FM/WB) via Voice Rec. the IC display is not being updated.

MODEL YEAR 2002 / C CLASS 203

UPDATE OF COMAND FROM SW 6.11 (47/00) TO SW 6.30 (44/01)

With this update the following problems will be fixed:

  1. 11)  CD 0 selection displayed with no audio CD installed in COMAND.
  2. 12)  CD 1/Track 1 is played instead of last played CD/Track.
  3. 13)  CD 0 "Repeat Track" displayed but will continue to next track.
  4. 14)  CD 0 settings (track repeat, magazine mix, etc.) are lost when COMAND off/on cycle occurs quickly.
  5. 15)  While in CD 0 screen, "Select CD" softkey is selected, then the "Back" hardkey is pressed. "CD Loading" is displayed for 10 seconds.
  6. 16)  Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  7. 17)  No audio, one audio channel lost or intermittent audio after automatic (invisible) resetting a "D2B Ring" connection that was lost.
  8. 18)  Short audio muting, 0.5 to 1 second.
  9. 19)  "SMS" is gray and cannot be selected.
  10. 20)  Corrections to "Failure Memory" transmission to DAS tester.

MODEL YEAR 2002 / C CLASS 203 & G CLASS 463

UPDATE OF COMAND FROM SW 6.23 (14/01) TO SW 6.30 (44/01)

With this update the following problems will be fixed:

  1. CD 0 "Repeat Track" displayed but will continue to next track.
  2. CD 0 settings (track repeat, magazine mix, etc.) are lost when COMAND off/on cycle occurs quickly.
  3. While in CD 0 screen, "Select CD" softkey is selected, then the "Back" hardkey is pressed. "CD Loading" is displayed for 10 seconds.
  4. Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  5. No audio, one audio channel lost or intermittent audio after automatic (invisible) resetting a "D2B Ring" connection that was lost.
  6. "SMS" is gray and cannot be selected.

MODEL YEAR 2002 / E CLASS 210 & CLK CLASS 208

UPDATE OF COMAND FROM SW 7.22 (13/01) TO SW 7.23 (39/01)

With this update the following problems will be fixed:

  1. CD 0 "Repeat Track" displayed but will continue to next track.
  2. CD 0 settings (track repeat, magazine mix, etc.) are lost when COMAND off/on cycle occurs quickly.
  3. While in CD 0 screen, "Select CD" softkey is selected, then the "Back" hardkey is pressed. "CD Loading" is displayed for 10 seconds.
  4. Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  5. No audio, one audio channel lost or intermittent audio after automatic (invisible) resetting a "D2B Ring" connection that was lost.
  6. "SMS" is gray and cannot be selected.

MODEL YEAR 2002 / S CLASS 220 & CL CLASS 215

UPDATE OF COMAND FROM SW 7.08 (48/00) TO SW 8.13 (23/02) WILL ADD B+X FEATURES!

With this update the following problems will be fixed:

  1. COMAND Unit locks up (screen visible, audio is still heard, no changes can be made to the COMAND via the control buttons) after receiving a call with the COMAND off (telephone turns on COMAND), and the phone call is ended with the steering wheel control. If the steering wheel control is held as the COMAND powers down, the next incoming call will power on a "locked-up" COMAND unit.
  2. CD 1/Track 1 is played instead of last played CD/Track.
  3. Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  4. Route guidance is not active and the radio screen displayed, the COMAND is switched off for a short time and turned back on. The first time the "NAVI" button is pressed there is no reaction. The system works correctly on the second press of the button.
  5. With the navigation info menu screen displayed, the "NAVI" hardkey is depressed, a message was appearing "Do you really wish to quit route guidance?". With update, the screen switches to the navigation screen.
  6. Sound settings screen: "Bass/Treble" replaced by "Sound"
  7. No audio, one audio channel lost or intermittent audio after automatic (invisible) resetting a "D2B Ring" connection that was lost.
  8. Short audio muting, 0.5 to 1 second.
  9. Rejecting an incoming call is now possible. The feature is operable via steering wheel controls also.
  10. "SMS" is gray and cannot be selected.
  11. If more than 50 SMS messages are stored, the latest 50 are displayed.
  12. Updated to enhance network communication with V60 phone system.
  13. Changes to eliminate DTC N1114.
  14. Corrections to "Failure Memory" transmission to DAS tester.
  15. Radio is on and displayed on the IC but is not displayed on the COMAND (e.g. COMAND shows navigation). After Tuner change (AM/FM/WB) via Voice Rec. the IC display is not being updated.

UPDATE OF COMAND FROM SW 7.12 (11/01) TO SW 8.13 (23/02) WILL ADD B+X FEATURES!

With this update the following problems will be fixed:

  1. COMAND Unit locks up (screen visible, audio is still heard, no changes can be made to the COMAND via the control buttons) after receiving a call with the COMAND off (telephone turns on COMAND), and the phone call is ended with the steering wheel control. If the steering wheel control is held as the COMAND powers down, the next incoming call will power on a "locked-up" COMAND unit.
  2. CD 1/Track 1 is played instead of last played CD/Track.
  3. Display of arrival time displayed incorrectly: When AM/PM time format is selected and the current time is before noon and the arrival time is after noon, the AM or PM was not displayed correctly.
  4. Route guidance is not active and the radio screen displayed, the COMAND is switched off for a short time and turned back on. The first time the "NAVI" button is pressed there is no reaction. The system works correctly on the second press of the button.
  5. With the navigation info menu screen displayed, the "NAVI" hardkey is depressed, a message was appearing "Do you really wish to quit route guidance?". With update, the screen switches to the navigation screen.
  6. Sound settings screen: "Bass/Treble" replaced by "Sound"
  7. Rejecting an incoming call is now possible. The feature is operable via steering wheel controls also.
  8. "SMS" is gray and cannot be selected.
  9. If more than 50 SMS messages are stored, the latest 50 are displayed.
  10. Updated to enhance network communication with V60 phone system.
  11. Changes to eliminate DTC N1114.
  12. Corrections to "Failure Memory" transmission to DAS tester.

UPDATE OF COMAND FROM SW 8.06 (30/01) TO SW 8.13 (23/02)

With this update the following problems will be fixed:

  1. COMAND Unit locks up (screen visible, audio is still heard, no changes can be made to the COMAND via the control buttons) after receiving a call with the COMAND off (telephone turns on COMAND), and the phone call is ended with the steering wheel control. If the steering wheel control is held as the COMAND powers down, the next incoming call will power on a "locked-up" COMAND unit.
  2. Intermittent display of "Coordinate Input" screen when selecting "Destination via Map". Also, while entering Coordinates in "Coordinates" screen and the screen is changed before entry is accepted, the entered coordinates were not retained.
  3. The Navigation is active but not displayed on the COMAND, the last destination was not reached and the vehicle was stationary longer than 30 minutes but less than 2 hours, route guidance would not continue automatically. With the update, the route guidance will continue the last destination requested for up to 2 hours when turning unit back on after it was shut off with the Radio, CD, Tape, or Phone screen displayed.
  4. Route guidance is not active and the radio screen displayed, the COMAND is switched off for a short time and turned back on. The first time the "NAVI" button is pressed there is no reaction. The system works correctly on the second press of the button.
  5. With the navigation info menu screen displayed, the "NAVI" hardkey is depressed, a message was appearing "Do you really wish to quit route guidance?". With update, the screen switches to the navigation screen.
  6. Sound settings screen: "Bass/Treble" replaced by "Sound"
  7. Rejecting an incoming call is now possible. The feature is operable via steering wheel controls also.
  8. If more than 50 SMS messages are stored, the latest 50 are displayed.
  9. Updated to enhance network communication with V60 phone system.
  10. Changes to eliminate DTC N1114.

UPDATE OF COMAND FROM SW 8.09 (46/01) TO SW 8.13 (23/02)

With this update the following problems will be fixed:

  1. COMAND Unit locks up (screen visible, audio is still heard, no changes can be made to the COMAND via the control buttons) after receiving a call with the COMAND off (telephone turns on COMAND), and the phone call is ended with the steering wheel control. If the steering wheel control is held as the COMAND powers down, the next incoming call will power on a "locked-up" COMAND unit.
  2. Sound settings screen: "Bass/Treble" replaced by "Sound"
  3. Rejecting an incoming call is now possible. The feature is operable via steering wheel controls also.
  4. If more than 50 SMS messages are stored, the latest 50 are displayed.

THE NEW FEATURES OF SW MODIFICATION PACKAGE B+X ARE:

  • Toll roads are displayed in green.
  • The navigation map scale can now zoom to 0.05 miles.
  • Driving on a non-digitized road: if the symbol display is active, the map will appear after 5 seconds. COMAND automatically changes back to the symbol display if a known road is used again.
  • Coordinate destination is now available as "Destination via map". It is also available as a stopover destination.
  • When the unit is turned off and the Location Map was the last active Navigation menu, it will be displayed first when the system is turned on again.
  • Destination information available in Off-Road mode.
  • Route guidance is automatically started if vehicle is parked up to two hours. After two hours has elapsed, the user is asked if he wants to continue the current route guidance (as before).
  • The additional advice menu "Manual route closings were canceled" is displayed if the user had programmed traffic jam before he switched off the device for more than 30 minutes.
  • Telephone Note-Book is always available. Previously this was only available when a call was active.
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