Telematics System Software Update (82.85/512E)

Publication date: 2007-12-19
Reference number: 82.85/512E
Supersedes refnos: 82.85/512A

TELEMATICS SYSTEM SOFTWARE UPDATE

TECHNICAL SERVICE BULLETIN

Reference Number(s): P-B-82.85/512E, Date of Issue: December 19, 2007

MERCEDES-BENZ:	Model 216.371/376, as of Model Year 2007; Model 221.171/176/179, as of Model Year 2007
GROUP:	82 - Electrical System - Body

Superceded Bulletin(s): P-B-82.85/512D, Date of Issue: August 8, 2007

SUBJECT

Model 216.371/376, as of Model Year 2007

Model 221.171/176/179, as of Model Year 2007

Telematics System Software Update

If you receive customer reports on the above model vehicles regarding COMAND and Telematics System having any of the conditions below or when a component is replaced, update the COMAND Head Unit and the Telematics Ring software using DAS Version 10/07 or later and SD Flash Telematics disc: A221 827 41 59 (or newer) as instructed by DAS per the below procedure. Make sure all the necessary patches are installed before starting your update process.

NOTE: A new Telematics System software update process is implemented as of the new V221/216 Models where the entire Ring must be updated when there's a replacement of a Telematics Control Module or when you need to perform a software update to one module according to the conditions listed below. After the Telematics System update, the Telematics Ring software profile will be:

COMAND/TGW 09/07

Digital TeleAid 25/05

Satellite Radio 46/06

Voice Control 43/06

Sound, Tuner/Amplifier 46/06

Multiple Handset Interface 50/06

The Software update process starts with the COMAND Head Unit/Telematics Gateway and by following the SDS prompts; the remainder of the Telematics Ring will be updated.

System Conditions:

Back up camera image intermittently not shown on the COMAND display.
Accessing the voice mail box using a press & hold "1" (Speed Dial). Please make sure your voice mail is in speed dial position "1".
The user's cellular telephone phonebook entries are not completely downloaded into the head unit's phonebook.
COMAND Display swivels left-right on its own and may not stop until the driver turns ignition OFF.
Intermittent resets of the COMAND head unit, system will power OFF and then ON. This can occur especially when driving on wide highways with active Navigation Route Guidance.
During an active telephone call, if the user receives an incoming call and tries to reject it by pressing the central controller "REJECT" both calls may be incorrectly terminated.
In the telephone book, using the option of changing from ABC → 123 → ABC to view the telephone entry and its corresponding phone number: intermittently, the head unit does not correctly change (toggle) the display between the name and number.
No sound during start up with empty play field on the head unit.
Incorrect GPS coordinates displayed on the status line.
Inaccurate navigation voice or visual announcements during active route guidance in a well digitized area, or an area where correct route guidance can be achieved using another like model vehicle under identical conditions and use case.

Telematics System Software Update Process:

Connect a battery charger; turn engine and electrical consumers OFF.

The Telematics Flash Update can be performed using either of the following SDS menu paths:

Control units -> Information and Communication -> Audio, video, navigation, and Telematics -> COMAND -> Control Unit Adaptations -> Control Module Programming.
Control units -> Information and Communication -> Audio, video, navigation, and Telematics -> Select the Specific control module being installed -> Initial Startup -> Initial Startup with automatic takeover of settings of previous control unit.

Vehicles up to MY 2007 only equipped with Rear-View / Back-up Camera (option code 218):

With the new Telematics software, the parking-assist guidelines and icons will be missing. You need to code the COMAND to bring back the back-up Camera icons with the corresponding guidelines for the parking-assist option. These icons will assist the driver in selecting between the two parking modes: Parallel or Back up. Follow the path to code the COMAND: Control units -> Information and communication -> Audio, video, navigation and Telematics -> COMAND -> Control unit adaptations -> Read coding and modify if necessary -> Display all COMAND codings

The coding must be set as follows:

Rear View Camera installed: YES

Reversing camera: Camera with Parking assist

If the codings are not set as specified above, press F2 to return to the previous menu and select the item "Set vehicle and equipment dependent codings automatically". Run through the subsequent steps and check the codings that both, Camera and Parking Assist are selected.

NOTE: When inserting SD Flash Telematics disc into the DVD changer, please wait until the disc is recognized, the message "DVD Changer Audio Format Unknown" will appear in the COMAND screen. Ignore this message as the process will automatically start when the SD Flash Telematics disc is recognized, if not, press F2 in DAS and the update process will start.

SPECIAL CASE: Enabling the Navigation functions after a Head Unit replacement

Should a head unit require a replacement, enable the Navigation Database using the new procedure implemented as DAS 01/07. As of DAS 01/07, a Navigation Database DVD is no longer needed.

NOTE: The following allowable labor operations should be used when submitting a warranty claim for this repair. This information has been generated on December 19, 2007. Please refer to Netstar -> Star TekInfo -> Star Time for the most current labor time allowance.

IN CASE OF WARRANTY

Operation:

Star Diagnosis, connect / disconnect (02-4762)
On-Board power supply volt. maintain (when checking/testing & troubleshooting) (54-0650)
Control unit - software (after short test), install (54-0991)

WARRANTY INFORMATIONS

Damage Code	Operation Number	Time (hrs.)	Model Indicator (s)
Applicable Damage Code	02 4762	0.2 hrs.	AA, AB, AC, DA, DB
	54 0650	0.1 hrs.	AA, AB, AC, DA, DB
	54 0991	0.3 hrs.	AA, AB, AC, DA, DB