Tracking And Reporting

Mentor programs can fail due to insufficient attention by management; therefore, it is important to develop a systematic way of providing visibility to trainee progress at a local, regional and/or corporate level. To track and report progress to management, consider using the following metrics:

• Turnover
• Warranty/policy
• Rework
• Lost business
• New business
• Safety
• Trainee progress
• Mentor qualifications

Additionally, the following skills can be assessed by the mentor, shop manager, customer and/or shop employees:

• Customer service
• Verbal communication
• Written communications
• Housekeeping
• Teamwork
• Professionalism

Reports can be defined by date or a simple checkmark is adequate with a final date of completion. Always tailor reports based on company operation and requirements. (See Figure