Service Campaign 2022010008 - Update MBUX Control Unit Navigation Software (P-SC-2022010008)

SERVICE CAMPAIGN 2022010008 - UPDATE MBUX CONTROL UNIT NAVIGATION SOFTWARE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

Campaign No. 2022010008, February 2022

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT

Various Models 

Model Year 2021-2022 

Update MBUX Control Unit Navigation Software 

Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz, has determined that on certain Model Year ("MY") 2021-2022 A-Class (177 platform), CLA-Class (118 platform), CLS-Class (257 platform), E-Class (213 and 238 platform), GLA-Class, GLB-Class (247 platform), GLC-Class (253 platform), GLE-Class, GLS-Class (167 platform), and GT-Class (290 platform) vehicles, the software for the MBUX control unit does not correspond with the latest series production configuration. The possibility exists that the navigation may not be available.

Prior to performing this Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 37,957 vehicles are affected.

Order No. P-SC-2022010008

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record

Update multimedia system (MBUX) control unit software 

Model 118; 167; 177; 213; 238; 247; 253; 257; 290

• Ensure use of XENTRY Diagnosis version  BD/DVD (12/2021  ) or higher.
• Before starting the work procedure, install the current version of all add-ons  in XENTRY Diagnosis  .
• Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
• Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery  (greater than 12.5 V).
• If XENTRY Diagnosis is already connected to the vehicle, start with operation step   2  .

If two or more software updates or SCN codings are performed during one workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced

once for each workshop order  .

WORK PROCEDURE

1. Connect XENTRY Diagnosis.
2. Update multimedia system (MBUX)  control unit software.

   To do this, select menu item "Quick test view - A26/17 MBUX multimedia system (Head unit)  - Adaptations - Control unit update - Updating of control unit software".

   Then follow the user guidance in XENTRY Diagnosis.

3. Disconnect XENTRY Diagnosis.

WARRANTY INFORMATION

Damage Code	Operation Number	Description	Labor Time (hrs.)
54 973 01	02-9334 (1)	Update multimedia system (MBUX)  control unit software (with XENTRY Diagnosis connected)	0.1 h
	02-4762 (2)	Connect/disconnect diagnostic system (XENTRY Diagnosis)	0.1 h
	02-5058 (2)	Connect/disconnect starter battery charger (with XENTRY Diagnosis connected)	0.1 h
(1) The operation item is to be repeated as often as necessary. (2) Operation item may only be invoiced once for each workshop order!