Symptom Chart

Condition	Possible Sources	Action
Mirror vibrates/loose	Exterior mirror mounting nuts loose	TIGHTEN nuts to 9 N.m (80 lb-in).
	NOTE: Compare the LH and RH exterior mirror glass to verify that the exterior mirror glass is loose. Mirror glass loose	PRESS the center of the exterior mirror glass up, down, left and right to make sure that the exterior mirror glass is seated correctly. If the exterior mirror glass is still loose, REMOVE the exterior mirror glass and INSPECT the exterior mirror backing plate for damage. If the exterior mirror backing plate is damaged, INSTALL a new exterior mirror glass. REFER to Exterior Mirror Glass .
	Aftermarket air deflector/stone shields	If possible, REMOVE aftermarket air deflector/stone shield, then ROAD TEST the vehicle. If concern is no longer present, ADVISE customer that aftermarket components were causing undesired vibration.
Wind noise	Foam gasket between rear view mirror and door is missing or damaged	VERIFY gasket is present and in good condition. REPOSITION gasket or INSTALL a new foam gasket between rear view mirror and door frame if necessary.
	Exterior mirror is not correctly fitted to the door	VERIFY that there are no gaps between the exterior mirror and the door. If necessary, LOOSEN the exterior mirror nuts and REPOSITION the exterior mirror.
	Exterior mirror cover	VERIFY that the exterior mirror cover is not loose or broken. INSTALL a new exterior mirror cover if necessary. REFER to Exterior Mirror Cover .
The mirrors are inoperative - puddle lamps	Fuse Circuitry Exterior mirrors	REFER to EXTERIOR LIGHTING article.
The mirrors are inoperative - non-memory mirrors	Fuse Circuitry Exterior mirror control switch	Go to Pinpoint Test A .
A single mirror is inoperative - non-memory mirrors	Circuitry Exterior mirror control switch Exterior mirror motor Exterior mirror	Go to Pinpoint Test B .
A single mirror does not function with switch logic - non-memory mirrors	Circuitry Exterior mirror control switch Exterior mirror motor Exterior mirror	Go to Pinpoint Test C .
The auto-dimming mirror does not operate correctly	Obstructed rear-facing sensor Stickers, window decals, tags Non-OEM window tinting Obstructed forward-facing sensor Stickers, window decals, tags Non-OEM window tinting	If possible, REMOVE the obstruction. If the obstruction cannot be removed, go to Pinpoint Test D to TEST the auto-dimming mirror for correct function.
	Light source near or inside of vehicle	None. Any light source the rear-facing sensor is exposed to can be considered glare.
	Vehicle inside garage or tunnel	None. Ambient light conditions are similar to nighttime.
	Fuse Circuitry Interior auto-dimming mirror	Go to Pinpoint Test D .
The heated exterior mirror is inoperative	Fuse Circuitry Exterior mirror glass Exterior mirror	Go to Pinpoint Test E .
The memory mirror is inoperative	Fuse Circuitry Exterior mirror control switch Exterior mirror Driver seat module (DSM)	Go to Pinpoint Test F .